AddressJoin Udio as a Technical Support Specialist!
Are you passionate about providing technical expertise and support? Do you thrive in a dynamic environment where innovation meets user satisfaction? If so, we want you to join our team at Udio, Australia's leading class booking SaaS product!
About Us:
At Udio, we're dedicated to revolutionizing the class booking experience. Our SaaS platform empowers businesses to streamline their booking processes and enhance customer engagement. We're committed to delivering high-quality products and exceptional Technical Support to our users.
Position: Technical Support Specialist
Location: Australia (Hybrid)
Responsibilities
- Provide exceptional Technical Support to Udio users via various channels, including in-person interactions, phone calls, and online chats.
- Diagnose and troubleshoot technical issues related to class bookings, software usage, and account management.
- Offer technical expertise and guidance to customers, assisting them with software setup, troubleshooting, and usage.
- Provide clear and understandable instructions to customers, empowering them to effectively utilize Udio's software.
- Escalate complex technical issues to higher-level support teams, providing detailed information and insights to facilitate swift resolution.
- Become a subject matter expert on Udio's class booking software, staying updated on new features, functionalities, and best practices.
- Assist in designing and implementing technical solutions tailored to the needs of the organization and its customers.
- Collaborate with cross-functional teams, including product development, quality assurance, and customer support, to address technical challenges and drive product enhancements.
- Perform quality assurance tasks including designing and executing test cases to ensure the reliability and performance of Udio's SaaS platform.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or relevant field.
- Technical Proficiency: Strong understanding of software development, database management, and quality assurance principles is essential.
- Problem-Solving Skills: The ability to analyse complex technical issues, troubleshoot problems, and develop effective solutions is crucial.
- Communication Skills: Excellent communication skills, both verbal and written, are essential for effectively conveying technical information to customers and internal teams.
- Customer Focus: A customer-centric approach is vital for delivering exceptional Technical Support and ensuring customer satisfaction.
- Adaptability: The ability to adapt to changing priorities, technologies, and customer requirements is essential in a dynamic environment.
- Teamwork: Collaboration is key in this role, as Technical Specialists will work closely with cross-functional teams to address technical challenges and drive product enhancements.
Join Udio and be part of a team dedicated to shaping the future of class booking software! Apply now to embark on an exciting journey with us.
