AddressAST have 30 years’ experience in delivering satellite communications services. We are a trusted global satellite communications equipment supplier of end-to-end remote communication solutions. Our company provides a comprehensive range of terminals and devices, high quality voice and data connectivity. Our unique enabling services such as in-house developed INTEGRA, IRIS, iRAMS and My AST Portal empower our customers to optimise their operations, make informed decisions quicker and reduce their costs. We’re at the heart of the Internet, helping the most innovative companies remove the complexities of delivering any experience, to any device, anywhere.
The AST Story
We have a talented team of over 180 people in 12 offices and warehousing facilities and an extensive distribution and service network, providing connectivity solutions to a wide range of maritime and land customers around the world.
Through our in-depth knowledge of remote communication technology and strong relationship with our customers, we develop and deliver industry leading satellite communication services such as our INTEGRA platform, providing organisations with connectivity solutions. We don’t believe in a one-size-fits-all approach and are dedicated to designing, implementing, and supporting solutions tailormade to meet our customers unique needs and keep them connected anywhere in the world, 24/7.
As a global innovator and trusted Tier 1 Partner to all major satellite communications suppliers, and hardware manufacturers, we focus on delivering dependable and integrated connectivity services to our customers.
The Role & Key Elements
We are currently seeking a self-motivated, goal-driven person who prides themselves on results and getting things done ‘right the first time’. You will become a valuable member within the technical team and will report to the Technical Director.
You will be required to travel for installation and service work for customers in remote or offshore locations. Both interstate and international travel may be required.
This position requires a “hands on” approach, with aptitude in mechanical and communication/electrical systems. A passion for learning is a must, as is the ability to work both independently and as part of a team.
Your Primary responsibilities will involve, but will not be limited to the following:
- Perform installation and servicing of communications equipment in both the land and maritime sectors. This will involve installations on vehicles, boats, or fixed buildings as required.
- Assist with pre-installation configuration and testing of communications and networking equipment.
- Maintenance and management of communication equipment spares
- Be part of a team to provide after sales service and support to our customers.
- Create and maintain detailed documentation of installations performed, to create a record for customer service and continuity of maintenance requirements.
- Job sheets and time sheets submitted on completion of each installation/job, to enable customer invoicing.
Secondary Responsibilities will include
- Mechanical and civil works support for technical team when required.
- Provide practical hands-on support to other members of the technical team as required.
It is extremely important that our staff properly document systems and support, and this should be a substantive part of your daily activities.
Other responsibilities of this position include:
- Maintaining a clean well organised office and workshop area.
- Answering the telephone when it rings in your work area.
- Provide good quality service to both internal and external customers.
- Following up on colleagues / supplier when required i.e., not waiting for them to come to you.
- When given a task, following it through to the end to ensure it is completed.
- Maintaining efficient record keeping in the company electronic systems to enable good customer and supplier records are kept for invoicing, stock control and good customer relationship building.
- Maintaining a diary of weekly / monthly events and where hours spent to help improve general workflows and office efficiency.
- Follow ISO Procedures in your department:
- We are ISO9001:2015 Quality Management Accredited, all procedures are recorded and must be followed.
- Initiate new and review existing procedures within the department to ensure a smooth-running efficient business.
- Replicate and utilise ISO documents and procedures within your department in association with other staff and team members for the smooth running of the whole business.
This role is likely to evolve over time as you become more familiar with AST and our Customers requirements, so a positive can do attitude is a must.
The Person
Candidates should be self-motivated, and have a strong drive to learn and continue to learn and develop in the future. You will have the willingness to adapt to varying demands of the role throughout our busy periods, whilst taking pride in what you do, ensuring things are ‘done right first time’.
You will be conscientious and have an enquiring mind.
- Excellent communication skills
- Positive attitude, Self-starter
- Multitasking and handling of several work streams
- Management of time and projects effectively
- Management of priorities
- Not being afraid to ask for help or further guidance and support when required.
- Work as a team
- Motivation and focus
The Rewards
- Career development and opportunity to learn and grow within the Company.
- A value led culture that puts its people first – you are our Company.
- 22 days Annual Leave (+ Public Holidays)
- Excellent working environment which caters for all people of all abilities
- Competitive Salary plus Superannuation
- Long Service Awards and many communities (global) staff events
- Free On-Site Parking
We hold professionalism, positivity, inclusion, and teamwork at the heart of the organization to enable our employees across the globe to interact as one family. We provide our staff the opportunity to grow and develop to reach their goals, enabling us to create a positive work environment.
Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance. For more information, please visit https://www.ast-networks.com/Australia
