Address We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.
We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.
With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.
Key Accountabilities:
Lead the infrastructure support function to ensure service levels are achieved
Develop and maintain the GDN Technology Infrastructure Roadmap
Manage the Opex and Capex budget for operations and projects
Ensure the highest standards of service delivery, reliability and efficiency to achieve excellence in the customer experience
Promote a sense of purpose, clarify priorities and goals, and inspire others to achieve these
Apply rigor to the decision-making process by considering cost/benefit analysis, presenting and evaluating solution options, and seeking consensus among key team members and stakeholders
Contribute to the annual planning for the technology operating budget
Develop, track and control annual technology operating and capital budgets
Contribute to business planning, translating the strategy into actionable and measurable objectives and build a shared understanding of the link between these and business outcomes
Foster a culture that encourages, recognises and celebrates high performance at the individual and team level
Key Knowledge & Experience:
Highly developed customer service and stakeholder management skills
Vendor and contract management experience
Demonstrated experience in driving operational excellence and leading, managing, and inspiring diverse teams of technical and generalist staff.
Highly developed written and oral communication skills, including a demonstrated ability to prepare reports
Azure services administration, design and cost management experience
CloudOps and DevOps experience
M365 administration and management experience
Benefits that Guide Dogs offer:
As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.
A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
EAP - Get support when you need it with Employee Assistance Program counselling sessions.
Me Days – Receive two paid days per year to support your health and wellbeing.
Paid Parental Leave – take time to bond with your new child with 13 weeks paid leave after qualification period
The option to purchase up to 4 weeks additional leave each year.
Employee benefits program and Reward and Recognition program.
Annual flu vaccinations.
Support for your professional development including paid study leave and educational assistance.
Join an organisation that makes a meaningful and positive impact on our society.
Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.
If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.
