Technology Specialist (Mining Industry)

Our client is a high tech company dedicated to making the underground hard rock Mining Industry safer and more efficient with digital solutions based on purpose-built Internet of Things (IoT) systems to monitor people, machines and the environment.
This position is responsible for delivering, coordinating, managing and supporting technical services deployments of company solutions. This role takes ownership and responsibility for project execution and client success on project tasks throughout the assigned region. This role's primarily focus is in the deployment, ongoing services and support of hardware and configuration.
RESPONSIBILITIES
Perform 1st, 2nd and 3rd- line problem analysis of client system onsite with a high degree of customer satisfaction.
Working with Applications team to verify hardware installations, system configurations and integrity of overall solution is aligned
Provide training to system power users and management teams.
Verify site audit reports, understand context, communicate impacts to various stakeholders including sales, services and clients.
In conjunction with sales teams and operations managers, understand customer technical requirements and document what is necessary to adapt our solutions to improve customers operations and process
Generate Product and Project Installation and Commissioning Documentation
Present key deployment findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders.
Engage periodically with R&D to scope, test and validate emerging technology and system enhancements.
Take responsibility for training junior members of the team
Provide work estimates for the installation and commissioning of hardware along with training and commissioning activities.
Provides subject matter guidance to colleagues.
Oversee and direct work completed by Level 1 and 2 Technology specialists.
Manage and Coordinate On-Site Installation and Commissioning Activities
Ensure all On-Site work is completed to the correct quality standards
Ensuring the day-to-day proper functioning of various activities and identify priorities to achieve the quality standards of the activities or delivered services.
Key Requirements
Trade certificate in Automotive Electrical, Mechanical with high level of automotive electrical skills, Electrical, or automation engineering technology.
Onsite/field services
client support roles related to electrical / automation projects.
Mining Industry
Technical Skills
Requirements Analysis
Electronic and Solution design
Positioning systems
Heavy Vehicle Telemetry Systems
Automation
Vehicle Auditing
Functional Design
Collision Avoidance Systems
Environmental monitoring systems
Auto Electrical Standards
Hydraulic Standards
Digital radio principles
Communication and Network Systems
Wireless technologies (WiFi, LTE, UHF, VHF, BLE, RFID)
Vehicle electrical and hydraulic systems. CAN Bus
IoT Sensors, protocols
Other Skills
Outstanding presentation skills, ability to capture audience and communicate effectively
Expert level organizational skills to manage project workloads
Ability to mentor and coach coworkers, team leadership
Ability to solve complex problems
Outstanding listening skills
Business acumen
Communication
Comfortable in public
Easy going person
Proactivity
Rigor
Teamwork
Customer oriented
Initiative and versatility
The majority of this role, (50% to 70%) will be in an onsite customer environment (underground mining). The role will also require the ability to travel overseas to different customer sites, this includes the ability of the person undertaking the role to pass required medical and vaccination requirements for each country and mine site.