AddressAbout Us:
Techwell is an innovative Gold Coast-based technology provider committed to delivering quality consultation, implementation, and ongoing support services to corporate and government clients across Australia. Our diverse range of services encompasses IT Managed Services, Cyber Security, Cloud & Infrastructure, Business Continuity, Collaboration, Business Internet and Networking. With partnerships and accreditations from industry leaders such as Microsoft, Cisco and Telstra, we empower our team to excel in multiple ICT domains including, IT managed services, cybersecurity and unified communications.
Role Overview:
The role of a Techwell ICT Business Technology Advisor is to proactively engage with our customers, driving growth of Unified Communications, Managed IT solutions encompassing desktop support, hardware sales, cybersecurity and hosted solutions. You will establish a core understanding of the customers business, communication opportunities and technology needs utilising your knowledge and expertise to deliver high yielding sales results. Providing an exceptional customer experience to generate loyalty and referral business across your customer base is essential to this role.
Key Duties and Responsibilities:
- Outstanding track record at hunting and winning new business
- Effectively identify, develop and position a range of ICT strategies and solutions
- Ability to self-source new opportunities by researching market opportunities using Linkedin, trade directories, social media and professional resources
- Build and maintain a healthy sales opportunity pipeline, effectively utilising CRM tools
- Consistently exceeding set sales targets and objectives
- Managing RFP/RFO/RFI process including quoting and negotiating prices and contract terms
- Ability to develop, expand and manage customer relationships through a customer management process
- Ensure high standards of professionalism delivering an excellent customer experience
- Provide system demonstrations to prospective clients both in office and via online web tools.
- Preparation of customer presentations, proposals & solutions - sales order processing excellence, completed in a timely manner with a key focus on attention to detail
- Ongoing self-development around emerging technologies, ICT solutions, competitive activity and industry trends,
- Arranging handover for project delivery to Project Management team for installation of agreed solution and services
Required Skills:
- A minimum 2 years experience and proven track record in telecommunications or IT managed services preferred
- Strong understanding of computer hardware/software/cloud/networking solutions
- A mature approach to consultative selling
- Excellent communication, relationship building and interpersonal skills
- A positive, winning attitude, with a hunger for success
- Experience working autonomously and as part of a team
- High-level communication skills - both written and verbal
- Excellent time management skills with an ability to prioritise
- Competency with computer systems
- Strong business acumen
- Strong sales hunting experience
- Collaborating with internal and external stakeholders
- Adaptive to constant change in evolving markets
- Positive / can do attitude to find a solution to any challenge
- Resilience
Perks:
- A vibrant and supportive workplace
- Uncapped incentive plan
- Certified Great Place To Work
- Weekly awards to celebrate achievements
- Monthly Company Values Awards
- Quarterly Performance Awards
- A stylish office space with a fully qualified barista
- Team lunches and dinners
- Get you weekends back! Working hours are between Monday to Friday with no weekend work
- A bespoke rewards program
