Telephone Information and Referral (TIR) Operator

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. To finding more about our values, benefits and employee experience! Watch this Video

About the Role

We are currently accepting applications for multiple Telephone Information and Referral (TIR) Operator positions commencing on 2 April 2024. Details of the role are as follows:

• Permanent full time
• 37.5 hours per week
• Located at Eight Mile Plains venue
• $32.21 Hourly rate
• Commencing 2 April 2024

The purpose of this position is to handle inbound calls and provide quality information to clients, book appointments for appropriate services within RAQ, or refer them to relevant external service providers.

We operate a hybrid work environment and require the flexibility of being able to work in the centre and also working from home.

Rotating rosters are across the service hours of 8am-8pm Monday to Friday and a rotational Saturday 9am-5pm where required.

The key responsibilities of this position include:

• Assessing a client’s needs in order to make appropriate referrals and bookings.
• Recording enquiries in the client information system/s and maintaining statistical records
• Provide information about RAQ services, as well as other services available in the community
• Contributing positively to the achievement of continuous improvement
• Attending to crisis calls including referring callers to the nominated counsellor, or partner service.

What you will need to succeed:

• Have an interest in Human Services
• Demonstrate resilience and empathy
• Excellent communication skills - including listening, written and verbal skills
• Tech savvy - experience with MS Office Suite essential (Word, Outlook)
• 2+ years’ experience in customer service
• Have a can-do attitude and a willingness to play a positive role in a very busy team

What We Can Offer You

We offer our employees as follows:

• Work-life balance
• Additional annual leave over the Christmas period, annual leave loading and study leave
• A supportive team environment and opportunity for professional development
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
• Paid parental leave and additional benefits such as medical insurance discounts

How to Apply

If this sounds like you, Applications can be submitted by clicking the Apply Now button.

Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application before closer to advertisement.

Applications close at 4pm on 26 February 2024.

To apply online, please click on the appropriate link below.