AddressAbout the Role
As an Outbound Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will proactively reach out to consumers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for themselves and their families.
This is a 12 month, full-time, hybrid position. When you work from the office, you’ll be based in our brand new, high-tech Parramatta Contact Centre.
Responsibilities
- Perform outbound calls to non-members who have either been HCF members in the past, or are actively shopping for Private Health Insurance – No cold calling!
- Handle inbound enquiries from new members, membership applications and questions about HCF Health and Life Products
- To provide answers to any enquiries in a clear, non-technical manner
- Maintain confidentiality of member information
- Maintain accuracy of member information
About You
- Strong commitment to providing outstanding customer service & sales
- Previous experience in a Call Centre
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
- A positive attitude and willingness to embrace change
- Ability to work under pressure
- Excellent telephone communication skills
Culture & Benefits
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances
Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally!! To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.
HCF is committed to maintaining an inclusive and collaborative work environment. We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment. If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – David Lawrence – dlawrence@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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