AddressPosition Title: Tenancy Case Manager
Program: Sydney Youth Homelessness Hub (SYHH)
Reports to: Executive Officer - Launchpad
Supervises: Nil
Responsible for: Leading the service in the delivery of tenancy support responses and resources to young people to sustain their tenancy.
Location: Launchpad Youth Community Inc.
Shop 8-10 654-670 King Street Erskineville 2043
Conditions of employment
Hours per week: 35 hours (5 days) per week
Status: Permanent contract with a four-month probationary period.
All Launchpad positions are dependent on continued funding.
Award: Modern Award SCHCADS
Classification: Level 4 Paypoint 1-4
(Depending on qualifications and experience)
Benefits:
• Exciting career opportunity with established youth Specialist Homelessness Service.
• Launchpad pays 8.6% above the SCHADS SACS hourly rate
• Generous salary sacrifice available
• Option of a hybrid working model
• Access to ongoing professional development
• Monthly team well-being activities
• Fortnightly supervision and EAP access
• Inclusive and supportive organisational culture
Organisational Environment
Launchpad Youth Community Inc. is a Specialist Homelessness Service that has been supporting young people who are homeless or at risk of homelessness in the inner city of Sydney for over 20 years. Launchpad aims to provide a wide range of services and opportunities to enhance young people’s capacity so they can participate, engage and belong in the community.
We support people with complex needs, through wrap around integrated case work and coordination of support with other aligned and relevant agencies. Through a strengths based and trauma informed approach, Launchpad works with young people in a client centred way, enhancing the capacity of young people to be at the centre of the decision making, and supporting them as they move through different pathways out of homelessness or risk of.
Whilst employed by Launchpad as the Home agency of employment, you are also employed to work within a consortium framework.
The consortium will employ staff individually; however, they will come together as a team of multi skilled practitioners with both therapeutic and integrated casework skills to deliver services to young people in the inner city of Sydney.
Purpose of position
To deliver client centred early intervention, prevention, case management, outreach, tenancy, and support services to support young people experiencing homelessness or at risk of homelessness in the City of Sydney local government area.
- The Tenancy Case Manager position will lead the service in the delivery of tenancy support responses to young people to sustain their tenancy.
- Oversee the coordination of tenancy management and support Case Managers with day-to-day tenancy maintenance.
- The Tenancy Case Manager- will manage and co-ordinate the interview process for transitional vacancies and keep up to date spreadsheets of all tenancies.
Key accountabilities
- Lead the service in the delivery of tenancy support responses to young people to sustain their tenancy.
- Attend regular meetings with all Community Housing partners and be the main point of contact for all tenancy matters.
- Attend Property viewings with clients – prior to lease signings.
- Attend lease signings – includes initial lease signings and extensions.
- Property inspections 3 monthly.
- Repairs – flagging issues that need to be repaired with housing providers.
- Maintenance and repairs – providing access to properties for maintenance workers to gain access to make repairs.
- For Nominated and non-nominated properties – bond return inspections and advocacy with housing providers, ensuring bond returns.
- Support young people with condition reports.
- Establishing furniture needs and orders for household setups.
- Document notes in CIMS for young people regarding housing inspections and housing provider updates.
- Provide assertive outreach to the clients where required, including where they reside, recreate and access other services
- Provide support to the clients to maintain tenancy/housing longer term in partnership with property managers from community housing providers
- Participate in Cross Agency Case Management Groups as required
- Provide intake and assessment for new and existing young people and comprehensive referral pathways to other SHS, mainstream and housing agencies.
- Be culturally competent in supporting young people who are :
- culturally and linguistically diverse
- Aboriginal and Torres Strait Islander and / or
- gender and sexuality diverse.
- Facilitate access to brokerage funds where required
Administration
- Maintain accurate written records, statistics and reports
- Maintain data collection and contribute to funding body reports as required.
- Work in a highly responsive, proactive and innovative way with young people.
- Participate in staff meetings, training and other forums as required
- Maintain your own professional development in consultation with your manager
- Maintain tenancy spreadsheet
- Perform other duties as required
General Launchpad Accountabilities
- Work as part of the wider Launchpad team displaying effective team membership by assisting with and participating in whole of service events and supporting events run by other Launchpad programs.
- Attend all Launchpad Staff Meetings, team building days etc. and relevant interagency meetings.
- Participate in training and performance appraisals as required
- Meet fortnightly for supervision with the Manager Casework Team
- Perform all duties in accordance with the Launchpad code of conduct and the Launchpad policies and procedures and philosophy
- Perform all duties in line with EEO policy and WHS safety standards, ethical practice principles and a commitment to the principles of cultural diversity.
- At least 3 years’ experience in case management of clients with complex needs, experiencing homelessness including sound knowledge of integrated case management theory and best practice principles for young people.
- Experience in tenancy management or tenancy support
Essential Selection Criteria
- Demonstrated experience in providing tenancy support to young people at risk of homelessness
- Demonstrated ability to manage complex caseloads, effectively plan and prioritize work with multiple priorities.
- Demonstrated experience working within the Specialist Homelessness Service sector and strong tenancy support skills.
- Demonstrated working knowledge of the youth sector, Juvenile Justice, Out of Home Care system and protection agencies and Specialist Homelessness Services.
- Experience in the homelessness services field and working knowledge of the Going Home Staying Home reform, program, and guidelines.
- Demonstrated ability to work with Culturally Diverse clients and Aboriginal clients.
- Excellent communication skills, including written and verbal presentation skills, diplomatic and effective liaison, and interpersonal skills.
- Ability to work independently and show initiative, as well as take direction well and work as part of a team.
- Ability to provide detailed reports and collect statistics for program evaluation.
- A current NSW Drivers licence.
- Excellent IT skills in programs including Microsoft Office, Excel, Power Point and Access.
- Evidence of Covid-19 vaccination.
- Demonstrated ability to utilise established referral pathways and use trauma-informed and strengths-based approach to achieve client outcomes.
Education
- Recognised Tertiary qualifications in social work, or a relevant field
Or
- Equivalent experience in the field of practice
- Experience in CIMS data management and recording.
- Knowledge of Tenancy laws.
- Public Speaking, report writing skills.
Launchpad Youth Community is an Equal Opportunity employer and strongly encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, as well as people of diverse genders and sexualities to apply.
All prospective employees will need to pass a Working With Children Check and provide a National Police Check.
Please submit a resume and cover letter.
