Terminal Manager

• Showcase your leadership skills in a dynamic retail environment and contribute to the continued success of a well-respected name in the travel retail industry.
• Drive employee engagement through effective communication, recognition, and ongoing training initiatives.
• Excellent opportunities for career growth and development.

About WHSmith

WHSmith is a historic British retailer, specialising in news, books and convenience. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.

Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business and people grow and succeed.

About the Role

We are currently recruiting for a Terminal Manager based at our Perth Airport site to provide support and guidance across the terminal. The successful applicant will be a modest leader, have a well-developed sense of initiative and be decisive. They will be creative, committed, have excellent interpersonal skills and the ability to adapt to different environments. As a Terminal Manager at WHSmith, you will be responsible for:

• Leading a 'Customer first' culture, ensuring that our Service Guarantee is role-modelled and consistently implemented.
• Identifying recruitment and training & development needs of your team.
• Rostering in a safe, legal, and compliant way to maximise business opportunities and demands.
• Building relationships with key stakeholders.
• Execution of marketing initiatives/promotional cycles.
• Stock replenishment and merchandising in line with planograms.
• Providing feedback to Area and Operations Manager on performance or opportunities.

The leadership team currently work a rotating roster which includes 1 Saturday & 1 Sunday every 6 weeks, with rostered days off in the week to account for this. As well as a mixture of early (6am start), day (9am start) and evening (11pm finish) shifts across the 38-hour working week.

About You!

We are looking for a natural born leader with strong retail management experience, along with the following:

• 2 year's management experience in a fast-paced retail environment.
• Leadership and mentoring abilities.
• Experience managing the stock lifecycle.
• Knowledge of rostering compliance.
• Excellent communication and interpersonal skills.
• Proven ability to achieve targets and KPIs aligned with business requirements.
• An unwavering determination to succeed.
• Flexibility with work hours and the ability to work weekends/public holidays when required.

If this sounds like you, apply now!

Our Commitment to Diversity and InclusionWHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.