Territory Manager, Electrophysiology

Work mode: Field Based
Territory: Australia
ABOUT THE ROLE
Due to continued business growth and the launch of a new product we currently have a newly created Territory Manager position available in our Electrophysiology team based in New South Wales. It's an exciting time to consider joining Boston Scientific!
Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see first-hand the impact you have on individual lives - one patient at a time.
The position of Territory Manager, Electrophysiology will support the business in achieving sales targets, goals and objectives of the division; to aid the achievement of customer satisfaction and business growth through focused business planning; and to support customers with clinical expertise to enable optimal patient outcomes. The role provides field/remote clinical, technical & educational support in EP to assigned accounts across ANZ and supports new therapy introduction of Pulsed Field Ablation through our recent launch of the FARAPULSE system, demonstrating clinical expertise to influence superior outcomes. Frequent travel will be required as part of the role.
This role will be responsible for overseeing a region and reports directly into the Regional Sales Manager, Electrophysiology.
WHAT WILL YOU BE REPONSIBLE FOR?
Utilising your technical knowledge of:
The field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:
Clinical support including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias
Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
Travelling as required to meet customer demand for the services described above.
Attending cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes / techniques associated with Boston Scientific electrophysiology products including:
Providing clinical support for: FARAPULSE, POLARx, RHYTHMIA, LAB SYSTEM PRO, MAESTRO 4000, METRIQ, plus support for the full range of Boston Scientific EP Catheters
Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and all stakeholders to ensure that products are trained and utilised in accordance with the Directions for Use.
Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
Develop and execute on territory plans to deliver on annual revenue commitments and build a sustainable long-term business.
Build strong relationships with existing customers, plan and develop the market for our existing and new products in line with divisional goals and objectives.
Successfully complete the internal Electrophysiology training program, apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
A single NSW territory, however you will work with the other NSW Territory Manager and broader Electrophysiology team to identify sales, training and engagement opportunities for new and existing customers.
Have sound business knowledge of territory, identifying competitor activities, participate and manage appropriate tender agreements and customer policies and practices. Completing market analysis and regular reporting as required.
Completion of relevant administration including reporting, stock validations and management as well as database management.
Established contact person for hospital management, purchasing department and hospital staff as it relates to BSC's Electrophysiology business.
Become expert in Salesforce CRM software & e-Detailing platforms
Attending meetings, conferences and exhibitions as required, to promote our products and services.
To be available to support the broader ANZ EP business on an as-needs basis.
KEY COMPETENICES REQUIRED FOR SUCCESS
Business Acumen
Uses business and financial knowledge in decision making, and when acting on behalf of the organization. Demonstrates understanding of fundamental principles and drivers of business performance.
Product/Technical Knowledge
A thorough understanding of Cardiac Electrophysiology; Biophysics of radiofrequency and cryoablation; a thorough understanding of Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity; successfully completes all relevant training; develop in depth knowledge of electrophysiology procedure, products and treatment applications; proactively keeps up to date with technical knowledge in electrophysiology.
Customer Focus
Identifies internal / external customer needs and ensures the effective delivery of high quality solutions, products and services that meet or exceed customer expectations.
Relationship Building
Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
Planning
Implements initiatives and plans that align with individual and team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
Execution
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.
SKILLS AND QUALIFICATIONS
Ability to identify and execute commercial/sales success
Previous clinical case experience within electrophysiology / rhythm management essential
Strong technical and clinical skills
Proven experience in building and maintaining customer relationships.
Proven ability to absorb complex technical information and apply this knowledge in the field.
Excellent written & verbal communication.
Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping and cryoablation. Troubleshooting skills and experience
Desired qualifications IBHRE EP, IBHRE Pacing
Please note, the closing date for applications for this position is Monday 4th March 2024
This is the Boston Scientific EVP
It’s personal… We understand that choosing the right place to work is an important decision. It’s not just about the company, it’s about finding your purpose and a place to grow.
We crave meaningful results so if you are a natural problem-solver, we need your heart, imagination, courage and spirit to help us make a meaningful difference to people’s lives. We’ll give you the opportunity to harness all that’s within you by working with diverse and high-performance colleagues, tackling some of the most important health industry challenges.
Boston Scientific has the capacity to improve the lives of millions of people around the world and because we reach so many, you can feel proud that this may include your own friends and family. Our agile approach and winning spirit mean that we will treat you as an individual, recognizing that your aspirations and goals are personal to you.
Everyone at Boston Scientific has consciously chosen to be a part of the work that we do. You and your colleagues will be empowered to fix problems that your team, customers or business are looking to solve because these challenges truly matter. This is core to our mission of transforming lives by advancing science. Every person here acts with humility and fierce passion, to impact people’s lives down your street and across the world.
This is more than just another job.
This is a place where you can find meaningful purpose, improving lives through your life’s work.
This is more than a career decision, it’s personal.
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