Tour Guide

Job DetailsJob Title: Tour GuideEmployment Type: Ongoing/Non-OngoingClassification: Parliamentary Service Level 2Closing Date: 11:30pm AEDT, 18 July 2024Contact: David Richardson, 62772639, David.Richardson@aph.gov.auThe OpportunityWould you like to work in one of Australia's most iconic buildings, Parliament House, in a rewarding customer service role supported by training, together with other benefits including a free gym membership, free parking and competitive salary?The Department of Parliamentary Services is inviting applications for PSL2 Visitor Engagement - Tour Guides. There are multiple positions. In addition to full time roles, we offer part time and casual roles for people looking for flexibility in their working lives.Guides are the public face of Australian Parliament House (APH), providing a welcoming experience to local, interstate and international visitors; school students; and visiting dignitaries and officials.Our Guides deliver engaging tours and other interpretation programs to support the work of the Australian Parliament and enhance its status as an iconic building and location of national significance. Face to face interpretation plays a central role in the visitor experience at Parliament House and a guided tour is consistently rated as one of the most valued programs for visitors to Parliament House.Who we are looking forOur ideal candidates will have a passion for and some experience in customer service, with confident verbal and interpersonal communication skills, and an interest in at least one of the relevant subject areas (politics, history, art, architecture).Previous experience as a Tour Guide is not required because we offer a program of training and coaching to acquire skills and help you excel in your role. Applications are encouraged from people with a diverse customer focused background including retail, hotels and hospitality, tourism, museums and galleries.If you believe that you are a good fit for DPS, what we are looking for, and have the requisite skills, talent, and aptitude to play a part in designing and delivering exceptional visitor experiences, we would like to hear from you.Job Specific Requirements:

• The successful applicant will be required to obtain and maintain a Baseline security clearance as well as a current working with vulnerable people card (WWVP)
• There will be walking and standing on a variety of surfaces
• Staff will be required to deliver tours and interpretation
• There are a variety of work options that successful applicants may be offered including Fulltime (37.5 hours per week) Part-time, or casual roles. Flexible shift times are available to support family or study responsibilities.
• The successful applicant will also work on a roster where weekend, public holidays and some after-hours work may be required
• Willingness to wear a uniform
• Use of voice amplification equipment for some aspects of the role will be required
• Employees must pass a medical prior to commencing work
• The position requires walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.Duty StatementClassification: Parliamentary Service Level 2Branch: Parliamentary Engagement BranchSection: Visitor EngagementImmediate supervisor: Operations ManagerUnder limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 2 classification. The duties will include, but are not limited to, the following:1. Deliver a high standard of engaging tours to a diverse range of visitors, including school groups, building occupants and international delegations.
2. Provide high quality customer service to all visitors and building occupants at Australian Parliament House.
3. Support the Visitor Engagement team to ensure all visitors and building occupants are provided with a high standard across all service points, including tours, cloaking services, and visitor information.
4. Support the strategic direction for Visitor Engagement, as part of the overall strategy of the Parliamentary Engagement Branch.
5. As part of a team, participate in learning and professional development programs to enrich your knowledge and develop skills.
6. Perform administration and other duties as required by the management team, aligning to work level standards.Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.How to applyPlease upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.Our purpose and valuesWe proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.What we can offerJoin our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.

SalaryCurrently, the salary range for this position is $66,440 - $71,327 per annum.Conditions of EmploymentEmployment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship - to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance - the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment - a pre-employment health assessment will be required where there are physical or medical requirements for the role.