Address Tours and Customer Service unit
Department of the Legislative Assembly
At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.
About the role
The Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. The unit plays an important customer service and visitor management role as the first point of contact for visitors to Parliament House. When Parliament is sitting, the unit provides support to the Assembly Chamber.
The Tours and Outreach Officer contributes to the work of the unit and promoting the role of Parliament by leading tours and roleplays at Parliament House, connecting to schools virtually through online incursions, and attending regional and metropolitan visits as required. The Tours and Outreach Officer provides impartial front of house support and customer service to a range of stakeholder and assists with the operation of the Assembly Chamber on Sitting Days.
About you
You are a confident communicator who has experience presenting to people and highly developed interpersonal, organisational and time management skills. You are a supportive and collaborative team player, have the resilience and adaptability to handle difficult situations and a preparedness to accept a variety of views and opinions.
Your outstanding customer service abilities will be the key to your success in this position as you deal with a diverse range of stakeholders from community groups, school personnel and students to Members of Parliament. You will have proven experience using a range of MS Office software and the ability to problem solve basic technology-based issues. You will also have the ability to use initiative in a range of situations as required.
Why join us?
Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including an annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies. As well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.
Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.
When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.
For more information about a career with us, visit our website.
How to apply
Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.
The process from here
Shortlisted candidates will be invited to film a short video through Easy Hire to demonstrate their suitability for the role. Accepted candidates will then be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.
Accessibility
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email recruitment@parliament.vic.gov.au
COVID-19 compliance
Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.
