Trade and Showroom Lead

We are looking for an experienced Trade and Showroom Lead to join our Perth team in a full-time capacity. Reporting directly to the Head of Sales and the Trade Manager AU, you will be responsible for assisting with the management of the end-to-end showroom experience whilst growing our Trade, Sales, and Service Strategy within our Perth Showroom located at The Home Base Centre.

What you will be doing:

• Assisting clients throughout the design process, including the initial design consultation, preparing design presentations, the selection process, and quoting projects.
• Monitoring and maintaining client relationships, database, and potential leads or opportunities with a key focus on building longstanding relationships with our B2B, B2S, and B2C clients.
• Researching and developing new business with architects, designers, and builders while maintaining and actively growing sales via calling and warm calling and following up with existing clients.
• Attending client meetings and industry networking events, as well as presenting product ranges.
• The ability to work autonomously, coordinating and managing the design space and Showroom appointments.
• Assisting in the preparation of monthly reporting on sales revenue, leads, customer retention, and conversion to ensure the above objectives are met and adapting strategy as necessary.
• Mitigating customer enquiries and working with stakeholders to improve the processes of resolution whilst maintaining a consistent customer experience.
• Work to grow and maximise sales, leads and opportunities, service returns, warranty, and order-related enquiries.
• Proactively and professionally collaborating with all customers, teams, and departments.
• Assisting in the development of new sales staff, including training and onboarding as required.

About you:

• Available to work to maximise the ABI Interiors experience over 7 days in various locations where required.
• Strong understanding of the design industry with related qualifications or experience.
• The ability to be proactive and work autonomously.
• Previous design experience in the construction industry.
• Highly developed organisational and communication skills.
• Demonstrated experience leading and motivating staff.
• Experience working with a range of IT applications, CRM, and POS software.
• Great interpersonal skills and experience coaching a team.
• Available to work a rotating roster, including some weekends.

What we can offer you:

• Work-life balance.
• Daily onsite breakfast.
• Opportunity to connect with your team and the wider ABI Interiors team through social events, team-building activities, and a collaborative working environment.
• Opportunity for progression.
• Market-leading parental leave policy.

If this sounds like your ideal role, we'd love to hear from you! Please apply with your resume and a cover letter.

About ABI Interiors:

ABI Interiors is an Australian family business established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.