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Client Support ManagerJob Description Summary
A great opportunity exists to join the Cushman & Wakefield Facilities team as we expand our operations.Job Description
We are seeking a dynamic and experienced Client Support Manager to join our team. The Client Support Manager will be responsible for fostering strong client relationships, ensuring customer satisfaction, and coordinating support services to meet client needs effectively.
Key Responsibilities:
- Develop and maintain strong relationships with clients, serving as the primary point of contact for all service-related inquiries and issues.
- Oversee the quoting process, ensuring accurate and timely quotes are provided to clients.
- Lead a team of Tradesmen and Apprentices
- Proven experience in client relationship management or customer support, preferably in the facilities management or related industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Coordinate service delivery and ensure that all client requirements are met or exceeded.
- Act as a liaison between clients and internal departments, providing clear communication and facilitating resolution of any issues or conflicts.
About you
- Proven experience in client relationship management or customer support, preferably in the facilities management or related industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Knowledge of facilities management practices and industry trends is a plus.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to **********@cushwake.com. Please refer to the job title and job location when you contact us.
