AddressFounded in Melbourne, Australia in 2009 with a simple, clear mission: to provide exceptional financial services to our clients. This fundamental principle remains at the core of everything we do at Eightcap and we believe is pivotal to our success. Now with 5 offices across the globe and regulation in multiple locations, we provide clients all over the world with the ability to trade on a broad range of markets across FX, Indices, Commodities, Shares and Crypto Currency.
With proven leadership and management track record, you'll establish a framework of exceptional service delivery, manage large global teams and play a key role in decision making ensuring a balanced approach to business needs and customer outcomes. This dynamic leadership opportunity offers a chance to make a significant impact on our global success by driving both customer satisfaction and operational efficiencies and leading the business’ tier 2 support function ensuring exceptional service delivery to our global customer base and institutional partners.
Responsibilities:
- Establishing and enforcing a robust system of procedures to ensure quality control, efficiency, consistency, escalation/resolution processes, creating and monitoring KPIs
- Address escalated client issues promptly, ensuring resolution and implementing measures to prevent recurrence
- Ensuring company wide 24/7 tier 2 support coverage, including scheduling for public holidays and weekends
- Collaborate cross-functionally with various departments including tier 1 support teams to achieve targeted business outcomes for partners and customers, effective escalation processes and enhancing the overall customer journey
- Trading bridges and trading platforms administration
- Liquidity management and trade investigations
- Occasional direct communication with clients may be required where cases are escalated
Who are you?
- Bachelor Degree or equivalent
- 3+ years of relevant experience in managing and leading a team in global operations within the financial services industry
- Financial services or corporate industry experience is required
- The ideal candidate will have a strong interest in leading, managing and developing teams to achieve customer satisfaction.
- Strong problem solving and attention to detail
- Ability to work under pressure
- Self motivated / proactive
- Permanent work rights in Australia
- Proficiency in Microsoft Suite
- Great leadership and communication skills
- Adaptable to changing environments
Why join Eightcap:
- Ongoing investment in your career development (technical and professional training)
- Wellness and lifestyle perks like monthly corporate massages
- Perkbox Reward & recognition
- Parental leave
- Staff referral bonus program
- Annual flu vaccinations
- Study assistance
- Perkbox reward and recognition
- Employee-purchased leave
- Annual flu vaccinations
- Complimentary fruit and snacks
- Great CBD location with easy access to public transport
- Multicultural environment
- Collaborative team culture
- Opportunity to learn from some of the best in the business
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
We respectfully ask that no recruiters contact anyone at Eightcap regarding this role
