Trainee Helpdesk Technician

With clients across Tasmania, Neveco is a Managed IT Services Provider based on the North West Coast. We provide consultancy services, day to day support, hardware installation and Software as a Service solutions to a wide variety of business customers. With 17 years of success behind us, our team will be expanding further in 2024 as we roll out new and improved service offerings.

Our inviting office is in a modern, key-less building in the Devonport CBD. Custom made desks are kitted out with 32" monitors and there is plenty of natural light. Gigabit WAN allows for lag-free remote support to our clients and lets Spotify play in HD.

We foster a culture that encourages individual creativity and teamwork. Our team enjoys a bit of office banter while getting things done, which helps keep the office environment light and upbeat in an industry with busy periods when things go wrong. Oh, and everyone gets cake on their birthday.

If you want to work with a highly motivated team who take work-life balance seriously (we work a nine-day fortnight), and have the motivation to deliver exceptional client service, this is the place for you.

We are looking for a Trainee Helpdesk Technician to help us continue providing a high standard of remote, telephone, and email support to our growing client base. Our staff provide excellent service in every engagement and our Helpdesk Technicians are the entry point for client requests. Helpdesk Technicians escalate to the wider support team as required, but solve a lot of problems without escalation every day.

You will work with a wide variety of technology and assist in solving endpoint, network, and grow to assist with server issues for our 4,000 plus users. You will also work with the projects team from time to time on larger roll-outs, allowing you to be exposed to new technologies and gain valuable skills along the way.

We are open to the occasional work from home day, but this is primarily an office-based role.

Prior experience or qualifications are not necessary.

We are looking for someone eager to learn and progress in the ever changing world of IT. Some of the qualities we are looking for are:

• A problem solving, can-do attitude and eagerness to learn
• Excellent communication skills and keen attention to detail
• Upbeat personality with a professional and customer-focused approach to work
• Integrity and the diligence to follow through on commitments
• Approachability and the care to maintain good customer relationships
• An honest and respectful approach to teamwork
• Strong time management skills and an ability to multi-task

Any experience with the following will really make you stand out.
Home lab experience totally counts!

• Microsoft 365
• Microsoft Azure
• Microsoft SharePoint Online
• Windows 10/11 administration
• Windows Server administration
• Linux administration
• Network Equipment or Firewalls

Successful applicants will hold or be willing to obtain the following pre-requisites of our client base:

• National police check (company paid)
• Tasmanian registration to work with vulnerable people (company paid)

A package relevant to experience and credentials will be tailored to suit the successful candidate. The package will be linked to an appropriate award, however, we pay above award rates. Trainee Helpdesk Technician positions include a laptop, home internet connection, private health extras and are eligible for our profit bonus and training bonus schemes. Paid overtime opportunities are available, and as mentioned above, we work a nine-day fortnight.

Applications close at 5PM AEST on Friday 10th May 2024, unless suitable applicants are found beforehand. All applications will be treated with the strictest confidence.

Please include your up-to-date CV and a cover letter outlining your suitability for the role. We are team-focused, so don't be afraid to show us why you stand out. Tell us about yourself and why you think you're the perfect candidate.

We will require two references for the successful applicant, these may be provided after an interview.

If you have any questions about the role or would like to discuss anything in this advertisement further, please contact us during business hours (8.30am – 5pm AEDT) on 03 6441 5***.