Trainer - Lifeline Crisis Support

Trainer- Lifeline Crisis Support

• Employment Term: Permanent part-time opportunity (60.8 hours per fortnight) 
• Location:  Maroochydore - occasional travel to our 10 centres across QLD will also be required
• Remuneration: $93,865 (pro-rata)+ 11% Super + NFP salary packaging

Make a meaningful difference with Lifeline

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

An integral part of our Lifeline Crisis Support and Suicide Prevention team as a Trainer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 

Let’s make a meaningful difference, together.

Your part in our Lifeline team

The Lifeline QLD Crisis Support and Suicide Prevention team, part of UnitingCare Family and Disability Services, is planning for growth! Lifeline is a trusted national charity that has been saving lives for 60 years. The national 13 11 14 Crisis Support service, Human Assisted Digital Crisis Support services (text and chat) and 13YARN Crisis Support Service offer support to people in crisis and emotional distress. There is an ever-increasing demand for support through these channels and Lifeline QLD needs a strong focus on training, support and retention of Crisis Supporters both paid staff and volunteers, to be able to meet demand. 

Put your training and Assessing skills and experience to use to support people in crisis.  Join our Lifeline Crisis Support and Suicide Prevention team in QLD, part of UnitingCare Family and Disability Services.  

In the Trainer and Assessor role, you will report to the Crisis Support Training Co-ordination and Quality Lead and be responsible for delivering training outcomes that meet Lifeline Queensland’s state-wide needs, and that comply with Lifeline Australia’s RTO requirements (Training is delivered on behalf of Lifeline Australia RTO 88036). You will deliver (predominantly online) the initial Crisis Supporter Workplace Training (CSWT) to our volunteers and assess competency. The role will also require you to support and develop a team of volunteer student mentors to support CSWT.

The successful candidate will have a strong background in delivery of accredited training and have demonstrated experience working within a Crisis Support and Suicide Prevention service. Recent Lifeline Crisis Support and Training experience will be highly regarded.

Supplementing this you will present with the following:

• TAE40116 Certificate IV in Training and Assessment
• Demonstrated competency in training and development, in particular:
• achieving quality outcomes with skills-based training, and
• delivering online training via Zoom or Teams.
• Demonstrated competency in Crisis Support, preferably as an accredited Lifeline Crisis Supporter.
• Demonstrated ability to work constructively and supportively with volunteers.
• A high level of computer literacy and experience in using Microsoft Office and online platforms such as Zoom or Teams.
• Demonstrated ability to work flexibly in a small team and collaborate with multiple stakeholders.
• Excellent communication and interpersonal skills, including capacity to give and receive constructive feedback and to respond reflectively.
• Well-developed organisational and co-ordination skills
• A current blue card (or be willing to obtain)
• An open QLD drivers licence
• Willingness to undergo a personal history check
• Ability to work within the beliefs, mission, values and policies of UnitingCare Community and adhere to the provisions of the Workplace Health and Safety and other relevant Legislation as they apply to the region’s services.

At Lifeline, our job is to walk alongside people to achieve positive change and growth. As a respected industry leader and one of Queensland’s largest community service providers we are leaders in crisis response, the protection of vulnerable children, financial resilience, and family wellbeing.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of Crisis Support, training and retail services, and the compassionate offer of support, we can save lives.

Joining the Lifeline team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.