AddressNgwala Willumbong Aboriginal Corporation is an Aboriginal Community Controlled Organisation that is dedicated to delivering quality specialist Alcohol and Drug Treatment, Housing and Homeless and other services to meet the needs of Aboriginal & Torres Strait Islander People and their families. Our services operate across Victoria
The Job
The Housing Case Worker will provide case management and other services specific to the identified program of delivery. Using a collaborative and planned approach to ensure our clients get the services and supports they need to reach their goals. Using appropriate frameworks and assessment tools, the Housing Case Worker will assess client needs (and family where appropriate) and arrange, coordinate and advocate for the delivery and access to a range of programs and services that support the client to reduce the risk of homelessness and/or achieve stable housing.
Responsibilities include:
1. Case Management:
- Provide effective case management using strength based, culturally appropriate frameworks to clients who are at risk or experiencing homelessness
- Undertake an initial assessment and make appropriate referrals to meet any emergency accommodation and support needs
- Co-ordinate the client intake process using the Ngwala SHS Assessment Tool, assisting clients to make and support their individual case plans to achieve goals (including timeframes, exit plans and regular reviews)
- Continually assess and document clients’ continuing needs in relation to homelessness support services
- Liaise with the community, key stakeholders and various agencies and provide referrals
- Participate on relevant interagency working communities, and conduct care plan conferencing when required.
- Ensure client has information on relevant community resources available and assist client to access services and benefits
- Advocate on behalf of clients where appropriate (this may include attending VCAT, etc.)
- Transport clients to various appointments
- Assist clients to maintain independent or supported long-term housing options (private rental, serviced apartment, hostels, DHHS and AHV properties)
- Support clients with education, employment, training, finance, transport, health, court, mental health issues, domestic violence and childcare.
- Support clients to integrate into social and community networks
2. Data Management
- Maintaining accurate and up to date client records and case notes in the client’s file
- Maintain a high standard of professionalism including client confidentiality
- Conduct client feedback and relay such feedback to management
- Report any concerns to management and in emergency situations be prepared to contact the relevant emergency services
- Data input to SHIP (database program) and procedures (monthly)
- Compile, sort and verify accuracy of information according to data input
- Review data for deficiencies or errors, correct any incompatibilities if possible and check input quarterly
About the Perks
- Full time position, Monday to Friday, 9am - 5pm
- Social, Community, Home Care and Disability Services (SCHADS) Crisis Accommodation Level 1
- NFP Salary Packaging Benefits up to $15,900 + Meal Entertainment
- Work for a dynamic, family-friendly and inclusive NFP organisation
- Opportunity to perform work that impacts the quality of lives in the community
Your Skills and Experience
- A tertiary qualification social work, social housing, welfare work and / or community development
- Knowledge and understanding of Aboriginal history and/or culture and commitment to the Aboriginal community
- A demonstrated understanding of the issues associated with homelessness and their effects on the Aboriginal Community
- Demonstrated skills in case management, including referral pathways and community, stakeholder and support services.
- Demonstrated understanding of housing and homelessness policy, context and systems
- Skills in working independently, generally within defined guidelines, and as a team member
- Willingness and ability to work within and contribute to the vision, purpose and core values of the organisation.
- Able to develop positive relationships with clients and work within a fast paced environment
- A high level of organization skills and attention to details
- First Aid (desirable)
Mandatory Certifications
- Satisfactory National Police Check (International if applicable)
- Victorian Employment Working With Children's Check
- Victorian Driver's License
If this sounds like you, please provide the following:
- A cover letter outlining why you would be a great fit for this role
- A resume which outlines your educational and employment background
*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check.
Employing Aboriginal and Torres Strait Islander People at Ngwala is integral to keeping our services culturally aligned so we strongly encourage Aboriginal Torres Strait Islander People to apply for this role and others as they become available
