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SalaryYour New Company
This company specializes in last-mile delivery and direct-to-consumer services, collaborating with a wide range of established and up-and-coming retail and e-commerce partners. Their aim is to revolutionize the delivery landscape by providing compelling benefits to major retailers transitioning to online platforms and to rapidly expanding e-commerce clients. They are dedicated to boosting brand value, increasing customer sales, and building a strong reputation.
Your New Role - Transport Allocator
The purpose of the Transport Allocator position is to execute in line with the National Allocation Strategy to ensure the successful day-to-day planning, routing, and allocation of deliveries for the clients. Strategically allocate
freight to vehicles ensuring maximum productivity, utilisation, efficiency, and safety.
- Allocation is conducted in line with the National Allocation Strategy, taking proactive steps in planning the allocation of work to ensure maximum cross-utilisation and productivity of Delivery
Professional (DP) fleet to meet key performance indicators and financial obligations as determined by the company and by clients - Responsibility of rostering fleet in accordance with allocation strategy, the clients’ needs and the volume of work, in collaboration with the DX team
- Execute appropriate recovery processes for escalations
- Ensure utilisation of routing software and capacity management systems
- Responsible for driving a positive culture with the DP fleet by building effective and supportive relationships and ensuring responsive, open and positive communication, with all DP’s
- Responsible for participating in open communications with the DX team about DP performance observations
- Escalating clients and customers queries, in a timely manner to the CX team or in accordance with specific company processes
- Meeting the requirements of the Allocations Strategy pertaining to each client and continually improving on the average number of deliveries per DP, per day
What you will need to succeed
- Transport Allocator Experience
- Ability to work co-operatively and effectively within the team and the organisation
- Ability to manage multiple tasks with conflicting demands simultaneously, solve problems, manage and meet deadlines and maintain a high quality of work
- Excellent written and verbal communications skills
- Strong customer experience focus and diplomacy in dealing with sensitive situations
- Strong communication and interpersonal skills.
- Demonstrated strong technical, analytical, and problem-solving ability
- Initiative to step outside of the routine to achieve results
- Proactive attitude to the identification and resolution of issues
- Flexibility and willingness to contribute to areas of non-direct responsibility
- Technologically savvy with strong ability to utilise technology, Microsoft Word, Excel and PowerPoint, Freight Management systems and other industry systems such as route optimisation software.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Hans Swartz now on 0406 045 ***.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion
Additional information
- Great companies, Conditions & Pay Rates
- Experienced Transport Allocator required
- Salary up to $70,000 - $78,000 + Super
