Travel Agent - Chadstone

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work 2023' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are looking for an experienced retail Travel Agentto join our customer sales team working at our flagship retail store located at the incredible Chadstone shopping centre!

This is an incredibly important role, responsible for the successful management of sales activity and overall customer experience within our store.

Managing a high volume of customers you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes!

Please note, those that are prepared to work weekend shifts will be of particular interest.

In the role you will:

• Manage all sales inquiries face to face, by phone, or electronically.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales enquires.
• Display initiative in customer solutions and team engagement.   
• Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.

You are someone who is:

• Personable, approachable and professional and love helping customers to find the perfect luxury holiday
• You will have a background in retail sales - those with travel experience will be highly regarded
• Used to dealing with KPIs and thrives in a competitive environment
• Flexible with your availability; our shifts run within 8.30am to 9.30pm 7 days a week + extended Christmas trading, so you will be asked to work weekends/evenings!
• Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
• Driven to succeed, enjoys a challenge and working to achieve goals

What's in it for you?

• Exceptional earning potential with AVG earnings in the first year of $94k + Super + Penalties
• Flexible hours and weekend work.
• First class health and well-being program
• Fun & flexible working environment with monthly celebration & recognition programs
• Birthday leave, discounted travel and so much more!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply here today!

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.