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Form of workAbout the Opportunity
This is a unique role that requires a dynamic individual with a passion for the support of our consultants (and ultimately customers) and the sale of product (GDS, land, sea, Global Land Supply), airfares and general troubleshooting in the Flight Centre Independent space.
As an Independent-focused team member of ProHub Consultant Support, you will be required to help the team deliver on the overall Product Strategy of Flight Centre Travel Group (FCTG) and support the ongoing increase in volume in the Independent space.
You will be responsible for creating a long-term trusting relationship with our Member Agencies and Travel Partners, internal teams, and stakeholders.
The position can be based Australia-wide in all cities with FCTG head offices - Brisbane, Sydney, Melbourne or Perth.
What you will be doing:
- Air, Land, Cruise, Hotels, borders and visa support
- Booking maintenance escalations
- Post departure risk escalations
- Crisis support
- Quality assurance of outsourced tasks
- Escalation of product gaps
- Back-end financial and ticketing escalation investigation
- Troubleshooting
- Risk mitigation
- Strategy alignment
- Fares and ticketing advice
- Supplier relations for waivers and favours
- FCTG Independent Workplace Knowledge Library maintenance, issue resolution and conflict resolution
What you will need:
- Minimum 3 years travel industry experience is essential
- Minimum 1 year Leadership experience
- Extensive product knowledge (GDS admin, Air, Land and Cruise)
- Strong understanding of Leisure and Corporate fares and ticketing
- Ability to handle high volume of enquiry and manage multiple enquiries at any given time
- Exceptional communication and negotiation skills – utilising a wide range of channels
- Problem-solving and root cause identification skill
Hours: 8:30 am to 5:30 pm Monday to Friday with flexible options available
What's in it for you:
- A salary of $75 k base plus super and incentives
- We offer flexible workplace arrangements
- Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- Paid parental and volunteer leave
- Employee share plan
- Access to internal 24/7 gym and EOT facilities in head office
- Global career opportunities in a network of brands in over 20 countries
- Mental health support and Employee Assistance Program for staff and family
- Proud diversity and inclusion practices, as well as supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
FCTG Independent, Australia is a collection of over 400+ independent travel entrepreneurs nationwide. With the backing of Australia's largest travel group, we equip our independent travel agents and agencies with the product, technology and support they need to succeed.
FCTG Independent Australia is comprised of Envoyage, Travel Partners, Travel Associates at Home, Travel Associates franchise and Flight Centre Independent advisors. However, the business is truly global, with over 1,700 independent agencies across Australia, New Zealand, the USA, Canada and South Africa.
