AddressAbout Aria Dental
Aria Dental is the leader in providing specialist implant dental services in Western Australia with four locations across the Perth metro area. The Aria Dental family provides exceptional specialist implant dental care in a highly professional and positive environment in order to make a lasting difference in our patients' confidence and quality of life.
About the role
As a Treatment Coordinator your role will be focused on:
- Providing excellent patient care throughout the patient's journey.
- Serving as the main coordinator of communication and information for patients associated with your assigned Provider(s).
- Managing the booking and scheduling of appointments.
- Managing patient accounts, including handling deposits, ensuring payment on the day of treatment, and handling debtors.
- Maintaining and updating surgical boards daily, at least one day in advance, for all surgery and sedation patients.
- Ensuring that patient records and correspondence are regularly updated and accurately maintained. Making corrections to recorded information when necessary.
- Managing pre-operative correspondence for surgery and sedation patients.
- Providing reports on treatment-related information for patients as required.
- Facilitating smooth handover with clinical staff (providers and nurses), sharing updates, changes, and delays in daily patient cases.
- Acting as a liaison with third parties such as laboratories and referring practices.
Please not that this role will require travel between Aria Dental clinics - whilst your home base will be the North Perth clinic you will be required to travel to the Perth CBD clinic and Maddington clinic as needed.
The opportunity
This is an exciting opportunity to be part of a growing business where you will have:
- An outstanding opportunity to build on your experience, expand your skill set and forge ahead with your career.
- The support of a hard-working and highly professional patient services team.
- Be part of a friendly, positive, professional and supportive culture.
- Enjoy the flexibility to work independently and be a part of a team.
- A dynamic work environment where no two days are ever the same.
- An employer who promotes team members based on merit and encourages work-life balance.
The person
To excel in this role, we are looking someone who loves providing exception patient care and has a passion for the dental industry. You are a highly motivated individual who is just as comfortable working independently or as part of a team. Your time management skills are extraordinary, and you have an exceptional eye for detail.
- You will possess an exceptional attention to detail and accuracy throughout your work.
- You will have the ability to multi-task and co-ordinate multiple priorities.
- You will have a strong service ethos and incredible work ethic.
- You are resilient and can easily adapt and remain calm while delivering to timeframes.
- You have exceptional communication and interpersonal skills (verbal, written and listening) with a positive, friendly, and solution focused approach to internal and external customers.
Experience Required:
- Dental Certificate III or Medical Reception/Administration course completion
- Minimum 2 years dental reception / Treatment Coordinator experience
- Sales training desirable
- Proficient in D4W and Microsoft Office suite
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