Tribunal Case Officer

Attorney-General's Department
Job reference: 579997
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Classification: ASO3
Salary Range: $66,590- $70,968
Duration: up to 27/12/2024
Vacancy Type: Full Time
Number of Positions Available: Multiple
Closing Date: 11:30pm, Tuesday 12 March 2024
About the Opportunity
The primary purpose of the Tribunal Case Officer role is to manage complex applications received by the South Australian Civil and Administrative Tribunal, from lodgement until completion.
The Tribunal Case Officer provides high quality support services that contribute to the effective operations of SACAT. The role is customer facing and provides prompt front-end services and accurate information to the public by telephone, through electronic channels and face-to-face.
Tribunal user Contact Services include:

• Assisting applicants who cannot use the online application form.
• Providing current and accurate information to users on all types of applications, with consideration to each individual case.

Case Management services include:

• Managing allocated applications from lodgement until completion.
• Ensuring that all case files are kept up to date and that all relevant information is included.

About the Business
The South Australian Civil and Administrative Tribunal (SACAT) is a state tribunal that helps South Australians resolve issues within specific areas of law, either through agreement at a conference, conciliation or mediation, or through a decision of the Tribunal at hearing.
SACAT also conducts reviews of Government decisions. SACAT strives to be accessible and responsive to customer needs, and deals with cases in a large range of areas (or jurisdictions). The Tribunal operates across the state of South Australia and is a key part of the state justice system.
For more information about the Attorney-General’s Department and also SACAT, please visit https://www.agd.sa.gov.au/ and https://www.sacat.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Daniel Cook, Business Manager, SACAT on 8372 7476 or daniel.cook@sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website .
Applications close: 12/03/2024 11:30 PM
Attachments:
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Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.