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SalaryChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Your Responsibilities:
Process Management and Customer Service
- To ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard applying right first-time principleAct as first point of contact for processing of complex business
- To prepare and issue express renewals
- To prepare Underwriting files for both Renewal and New Business where required (including but not limited to inputting data into Underwriting system, compiling market research and completing raters)
- To liaise with brokers and internal departments for credit control, claims and risk information
- Chasing brokers for outstanding binding instructions or subjectivities
- Review of policy documents produced by Operation. Creation of ad hoc documents
- Assisting with the reconciliation of aged finance items
- To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
- Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT
- Any other ad hoc duties allocated by the Chubb Central Services Leader
- Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues
- Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
- To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers
- To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with
- Operations Team Leader/Supervisor
- To independently handle requests and queries from customers where appropriate
- To work within the framework of our ethical and service standards
