Unified Communications Technician - Talent Pool

Seeking interest for Unified Communications Technicians for the Digital Partnership Teams across different locations in Queensland, this is an ongoing Talent Pool which will be open until June 2024 and applicants can submit their interest and may be contacted as roles become available. Submit your interest below with your resume and complete the Questionnaire attached to your SmartJobs application.

The role:

In this role you will provide advanced technical advice, direction and support in the network and Unified Communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.

For further information regarding the above position, please refer to the role description attached.

As the Unified Communications Technician, you will demonstrate:

• Skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
• Ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
• Ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management

To succeed within this role, you will also provide advanced technical expertise in data networks and Unified Communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation using the following (or similar) technologies:

• Cisco LAN and Data Centre design including  Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
• Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
• Wireless site survey and troubleshooting skills.
• Cisco Unified Communications Manager (CUCM), UCCX, Unity
• Integration of wireless IP handsets to CUCM including messaging and duress systems.
• Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
• Voice Gateways and Gatekeepers,  Media Resources (MCU, Conference Bridges, Transcoding, MTP)
• Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
• Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
• Security principles and best practice e.g. Cisco ISE; Cisco ASA
• Network Management tools, e.g. Cisco Prime, Solarwinds
• Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
• Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.

About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

Talent Pool information/ Your Application:
Please provide the following information to the panel to assess your suitability:

• The Talent Pool will be reviewed regularly, and you may be asked to update your information.
• Your current CV or resume.
• Please fill out Questionnaire with this application, confirming your preferred work location/s, along with some brief information on your work history, why you want this job and current immunisation status.

Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role and your application will expire when the Talent Pool closes.