AddressIn this role you will provide advanced technical advice, direction and support in the network and Unified Communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.
For further information regarding the above position, please refer to the role description attached.
As the Unified Communications Technician, you will demonstrate:
Skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
Ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
Ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management
