AddressJob details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group IT & Telecommunications Classification AO6 Workplace Location Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Cairns region,Central West Qld,Darling Downs - Maranoa,Far North Qld,Flexible,Gold Coast,Ipswich region,Logan - Beaudesert,Mackay region,Moreton Bay - North,Moreton Bay - South,North West Qld,Rockhampton region,South West Qld,Sunshine Coast,Toowoomba region,Townsville region,Wide Bay Job ad reference QLD/DSB537249 Closing date 28-Jun-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration until 30/06/2024 Contact person David Kelly Contact details (07) 5470 5282
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The role:
In this role you will provide advanced technical advice, direction and support in the network and Unified Communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.
For further information regarding the above position, please refer to the role description attached.
As the Unified Communications Technician, you will demonstrate:
- Skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
- Ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
- Ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management
To succeed within this role, you will also provide advanced technical expertise in data networks and Unified Communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation using the following (or similar) technologies:
- Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
- Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
- Wireless site survey and troubleshooting skills.
- Cisco Unified Communications Manager (CUCM), UCCX, Unity
- Integration of wireless IP handsets to CUCM including messaging and duress systems.
- Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
- Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP)
- Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
- Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
- Security principles and best practice e.g. Cisco ISE; Cisco ASA
- Network Management tools, e.g. Cisco Prime, Solarwinds
- Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
- Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.
About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
Talent Pool information/ Your Application:
Please provide the following information to the panel to assess your suitability:
- The Talent Pool will be reviewed regularly, and you may be asked to update your information.
- Your current CV or resume.
- Please fill out Questionnaire with this application, confirming your preferred work location/s, along with some brief information on your work history, why you want this job and current immunisation status.
Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role and your application will expire when the Talent Pool closes.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
- DSB537249 Unified Communications Technician RD (PDF, 264KB)
Role Description
QH Information for Applicants Sept 23 (PDF, 939KB)
Application Kit
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