AddressRSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.
We are seeking a Veteran Centre Service Navigator to join us at our Nowra Veteran Wellbeing Centre. You will be the first point of contact for the centre and provide exceptional service and administrative support to all veterans and their families.
You will also:
- Be responsible for ensuring a high level of client satisfaction through effective communication and timely resolution of inquiries and requests.
- Be the primary point of contact between clients and the organisation, you will demonstrate your expertise in client service and administration by managing incoming calls, emails, and walk-in clients with professionalism and efficiency.
- Perform daily administrative tasks such as planning and coordinating events, managing the centres social media, assisting with workshops, functions, seminars and visitor meetings.
- Monitor multiple calendars, handles correspondence or enquiries, and ensures timely follow-up on behalf of the Centre Manager.
- Participate in internal and external working groups to achieve organisational objectives and outcomes for veterans and their families.
About you:
- Primarily, an empathetic, altruistic, and caring demeanour and approach, with a genuine passion for Veterans and their families.
- Strong event management skills and experience
- Ability to establish and build meaningful relationships internally and externally.
- Excellent communications skills and attention to detail with proven administrative skills.
Join RSL LifeCare because:
- Competitive remuneration package and Not-For-Profit Salary Packaging ($15,900 tax free) and Meal & Beverage Benefits ($2,650 tax free)
- Annual leave loading of 17.5%
- Team-building activities, wellbeing days, and volunteering opportunities.
- Personal and professional development support.
- Collaborative and passionate team environment.
Our commitment to diversity:
RSL LifeCare is committed to fostering an inclusive workplace. We acknowledge the importance of diversity, and actively strive to create an environment where all team members feel safe, respected, valued, and have equal opportunities for growth and success, regardless of their gender, age, ethnicity, cultural or linguistic background, gender identity, sexual orientation, or disability.
We welcome and encourage applications from our diverse community, including serving members of the Australian Defence Force, veterans and families, and Aboriginal and Torres Strait Islander peoples. Our commitment to inclusion reflects our values and is key to achieving our purpose to enrich the lives of veterans and seniors.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid RSL LifeCare Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role.
