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SalaryCasual Veterinary Receptionist
Are you passionate about animals and providing exceptional customer service? Hobart and Channel Highway Animal Hospitals are seeking a dedicated and enthusiastic Veterinary Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming experience for both pet owners and their furry friends.
About us:
Hobart and Channel Highway Animal Hospitals are a professional, dedicated, close-knit and co-operative team caring for our patients and their owners with empathy, compassion and respect.
About the role:
- Minimum of 16 hours per week (Thursday and Friday)
- Possibility of up to 40 hours per week
- Must be available to work a share of Saturdays (9am - 2pm)
- Potential to transition into a Permanent Part Time role in the future
Responsibilities:
- Greet clients warmly and ensure a friendly and inviting atmosphere
- Answer phone calls, schedule appointments, and provide accurate information to clients
- Build and maintain positive relationships with clients, ensuring their needs are met
- Collect and update client information, including pet records and contact details
- Assist with filing, data entry, and maintaining organised records
- Process payments and handle financial transactions accurately
- Effectively communicate with veterinary staff to ensure seamless co-ordination of appointments and services
- Relay important information to clients regarding appointment reminders, follow-ups, and special instructions
- Address client concerns and resolve issues in a timely and professional manner
- Collaborate with the veterinary team to handle emergencies and urgent situations
About you:
- Previous experience in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and thrive in a fast-paced environment
- Knowledge of basic veterinary terminology is a plus
- Proficient computer skills, including experience with scheduling software and Microsoft Office
Benefits:
- Professional development opportunities
- Employee discounts on veterinary services
- Friendly and supportive work environment
Remuneration is in line with the Animal Care and Veterinary Services Award 2020.
If this sounds like you, please apply with a cover letter explaining why you are the right person for this position.
Due to the high volume of applications, only successful candidates will be contacted.
Applications will close at 6pm on Friday, 15 of March.
