Village Manager - Retirement Living

St Ives is seeking a dedicated individual who is drawn to our vision of “Enhancing the Retirement Living experience for our community”. If you are passionate about delivering exceptional customer service and creating extraordinary retirement community experiences, we invite you to join our team as a Village Manager at our Albany Village.

At St Ives, our purpose is to create WA’s happiest retirement communities. As a Village Manager, you will play a pivotal role in our dynamic team, contributing to the wellbeing and happiness of our residents.

In this position, you will oversee daily operations, ensure legislative obligations are met, and foster a warm and inclusive environment for our Residents. With a focus on Contracts & Compliance, Facilities and Financial Management, WHS, Risk & Strategy, and Customer Service, you will manage a diverse range of tasks and challenges.

Additionally, St Ives is excited to announce the development of Stage 3 of our Albany Village. This provides a unique opportunity to play a key role in the project management of this new property development. 

Key responsibilities include:

• Cultivating strong collaborative relationships with residents and committees to foster a positive culture within the community, promptly addressing any issues or complaints.
• Managing all aspects of the Village's operations and financials, ensuring compliance with regulatory requirements, annual budgets, village meetings, WHS, risk management, cost control processes, and reporting.
• Leading and managing a small team to deliver high-quality service and drive continuous improvement in village operations, collaborating with stakeholders across the business.
• Overseeing asset maintenance and improvement projects, including facility and contractor management.
• Tendering contracts, ensuring service quality, and supervising contracted works, including participation in larger projects.
• Contributing to strategic and business planning for the village.
• Staying updated on relevant legislation and resident contracts.

Requirements of the role include:

• Strong customer service focus, with a proven track record of building positive relationships with key stakeholders.
• Excellent verbal and written communication skills, enabling empathetic and respectful engagement with a diverse range of people.
• Exceptional leadership and team management abilities.
• Proficiency in Microsoft Office programs.
• Strong commercial and financial acumen, including experience in contract management, WHS and risk, reporting and budgets, and facilities and business management.
• Previous experience in Retirement Living or in managing facilities with complex requirements in another industry.

Possession of a current Driver's License, National Police Clearance, First Aid certificate, and full COVID-19 Vaccination (including boosters), are essential for this position at St Ives.

While not essential, a Certificate IV or higher in Business Studies and knowledge of relevant retirement village legislation would be advantageous.

As a St Ives team member, you will enjoy a range of benefits, including:

• A friendly and positive team culture.
• Flexible work practices.
• Health and well-being benefits, such as an employee assistance program, corporate discounts on health insurance, and well-being workshops.
• Financial benefits, including RAC Roadside Assistance cover, paid parental leave, and an employee referral program.
• Fun social events and a peer-nominated reward and recognition program.

How to apply

To join us at St Ives, where your compassionate nature and exceptional skills will make a real impact in the lives of our residents, click the “Quick apply” button at the top of this job ad! Applications close at 12noon on Wednesday 6 March 2024.

We reserve the right to commence screening applications and close the recruitment process earlier if needed, so please apply ASAP. 

Additional information 

St Ives is an equal opportunity employer. If you need assistance or adjustments to participate in the application process, please email **@stivesgroup.com.au

For more information on St Ives Retirement Living, please visit our website at www.stivesgroup.com.au