Visitor Engagement Officer
Australia's largest public museum organisation is seeking a Visitor Engagement Officer to delivery of tours in English and Mandarin
ABOUT MUSEUMS VICTORIA:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit http://museumvictoria.com.au/about/
ABOUT THE POSITION:
The position is accountable for ensuring visitor satisfaction through:
- the delivery of an engaging, pro-active and personal service,
- delivery of tours in English and Mandarin
- resolving issues and complaints,
- ensuring the smooth day to day operation of the public spaces at the Museum venues and,
- ensuring the safety and security of visitors and the exhibitions
The successful applicant will have:
- Must be fluent in Mandarin and have a demonstrated ability to present to group or audience in Mandarin.
- Demonstrated ability to engage with people to provide a positive and memorable experience.
- Clear and effective communication skills, particularly in a face-to-face context.
- Demonstrated ability in problem solving and positive conflict resolution.
- Experience and ability to competently use computerised systems (e.g. ticketing, email, MS Office applications).
- Demonstrated skills in the accurate handling of admissions and other charges.
- Ability to work as an effective team member within a diverse organisation.
- The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).
OTHER INFORMATION
This is a Casual position. The salary on offer is $35.80 an hour (includes casual loading) + 11% superannuation.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria; for more information about this position, please contact Carlo Piccolo at ********@museum.vic.giv.au.
To apply, please submit your cover letter, Resume, and statement addressing each of the Key Selection Criteria by visiting Careers - Museums Victoria
Scroll to the bottom of the job advertisement to find the "Apply for this Job" button and submit your application.
APPLICATIONS CLOSE: Monday, 10 June 2024 (11.59 PM)