Visitor Operations Supervisor

Are you a hands-on leader with a passion for optimising operational efficiency and ensuring a seamless visitor experience? Join our team!

Mount Hotham Alpine Resort is so much more than snow. Come join our Visitor Services team this summer and experience the stunning landscapes.

As the Visitor Operations Supervisor, you will lead the Visitor Operations team and support and enhance the visitor experience. Our Visitor Services Officers are the friendly faces that provide outstanding customer service and knowledge about the resort, while also attending to daily administration tasks. Join our team as a Visitor Operations Supervisor and play a crucial role in the day-to-day management of our Visitor Operations.
The Visitor Operations Supervisor takes direction from the Head of Visitor Experience and works closely with Visitor Services and Resort Operations teams.
What amazing skills and experience will score you this role?

• Prior experience in leading a customer service team.
• A whizz when it comes to using Microsoft 365 Office.
• Ability to create and manage complex roster systems.
• Ability to resolve complex visitor issues.
• Strong tourism credentials.
• Prior experience working in a resort environment (desirable).

For a full list of the key responsibilities and the position description, please email careers.mthotham@alpineresorts.vic.gov.au.

How to apply:

Click on "Apply" and upload your resume and cover letter, detailing your suitability for the role.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
The successful candidate will be required to:

• Have full Australian working rights.
• Have a current Australian driver's licence
• Satisfactorily pass a police check and random drug & alcohol tests.
• Additional assessments may apply, such as Working With Children Check

Applications close 14.04.2024
Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the website www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.