Visitor Service Assistant

• Visitor Service Assistant, Clerk Grade 1/2 (various casual roles)
• Casual rates apply, depending on experience ($38.71 - $42.08 per hour) plus employer's contribution to superannuation and casual loading
• Located in Sydney and working across multiple Parks within Greater Sydney Branch – Cumberland Area.

Do you want to work to make a difference for NSW?

Working to protect the state’s environment and heritage

About the role

NSW National Parks and Wildlife Service has the opportunity for casual Visitor Service Assistants to work as part of the team and contribute towards the conservation of the Greater Sydney National parks and reserves.

The roles are based in the Greater Sydney Branch and working across Greater Sydney Branch Cumberland Area – Bents Basin State Conservation Area and Cattai National Park.

As a Visitor Service Assistant, you will be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules. On a typical day you will be:

• Providing information and advice to visitors on facilities, services and activities available.
• Fostering appreciation and enjoyment by visitors of park values.
• Promoting Park activities.
• Operating the visitor entry facilities that provide access National Park areas.
• Collecting park use fees and issuing appropriate passes.
• Performing park compliance patrol duties.

Applicants will need to be available to work weekends, public holidays and school holidays.

About You

To be successful in the role, you will have:

• Experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available.
• Demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities and when handling and securing large sums of cash which are held in the visitor entrance station until the surplus is collected or banked in the organisation safe.
• Exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.

Essential requirements

• Current manual driver’s licence.
• Experience in cash handling procedures.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
• Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
• Basic computer skills and the ability to operate a two-way radio.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

Note:  Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function.

To view the Role Description: Visitor Service Assistant   

Effective 1 January 2024, NSW National Parks and Wildlife Service (NPWS) is part of NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW). For more information, please click here.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Greater Sydney Branch Overview  

How to apply

Apply by answering all pre-screening questions, submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

For more information about the role, please contact Hayley Turner, Administrative Support Officer on 02 4580 2*** or email *************@environment.nsw.gov.au

Applications close: Sunday 28th of April 2024 at 11:55pm  

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.

Looking for more information or assistance in applying?

Our Diversity team can assist to:

• provide alternative formats to apply
• make adjustments to the recruitment process
• offer information about workplace adjustments and support networks.

If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country to see the work we do and for assistance in applying for a role. Contact our Aboriginal People & Culture team at *******@dpie.nsw.gov.au if you need further information or assistance.

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