AddressMonarto Safari Park, spanning over 1,500 hectares of stunning fauna and flora, is set to become the largest safari park outside of Africa, and we're thrilled to announce our expansion! By 2025, our park will feature a first-of-its-kind luxury resort and glamping facilities, allowing for extended stays and a variety of new and wild safari experiences in an area known as Wild Africa, including incredible tours through herds of roaming animals.
Join our team and be part of the excitement as we welcome five majestic Asian elephants in late 2024, offering a unique and thrilling opportunity to work closely with these incredible creatures!
ABOUT THE ROLE...
Zoos SA is looking for experienced customer service professionals to join the wonderful environment of Monarto Safari Park as Visitor Services Officers in a casual capacity. The casual position has the opportunity for additional hours at peak periods.
As part of our Visitor Experience team, you will:
- meet & greet visitors upon arrival processing entrance fees
- assist with customer enquiries, tours and experiences across Zoos SA
- process payments and complete required documentation for admissions, donations, membership, cross property promotions, animal experiences, group tours and retail purchases
- facilitate Group tour arrivals/check-ins, providing information on times, meeting locations, waivers, restrictions and assisting in all visitor queries.
- pro-actively promote and book animal experiences and cross property offers.
- promote the selling of Zoos SA products
ABOUT YOU...
To be considered for this position you will need to meet the following selection criteria and demonstrate the ability to:
- arrange personal and teamwork routines and practices to make optimum use of time and resources
- operate computerized systems, with excellent written and verbal communication skills
- communicate effectively, verbally and in writing with internal and external customers, contacts, potential sponsors and suppliers
- Demonstrated experience in customer service
- Confident operating autonomously and great in a team environment
- Outgoing personality, enjoys interacting & engaging with people
- work consistently to established standard operating procedures
- thrive in extremely busy situations
- make decisions quickly regarding minor emergencies
- demonstrate experience in a computerised booking, membership and point of sales systems
- demonstrate knowledge and experience in handling public enquiries and complaints
WHAT WE CAN DO FOR YOU...
Zoos SA are able to offer the following employee benefits:
- Income Protection
- Membership of the Royal Zoological Society of SA Inc - this also enables you and your immediate family free entry to any Zoo within South Australia
- 20% discount at the Retail stores at Australia and Monarto Safari Park
- Free Family Member ticket and discounted ticket prices
- Discounted animal experiences for employees
- Staff Well-being/Health Checks including Employee Assistance Programme (EAP) and Manager Assist Programme
- Professional Membership
HOW TO APPLY...
Please complete the requested work history & education information on the application page, attach your resume and any certificates in the education section. This will assist us in assessing your suitability for this role.
Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.
If your passion is providing exceptional customer service experience, we would love to hear from you!
APPLY NOW!!
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