Visitor Service Officer

City of Mount Gambier has an exciting opportunity for a motivated and driven individual to join the Visitor Services team.

About the position:

• Casual hours 
• Competitive remuneration

The Visitor Service Officer is the face of Visitor Services in Mount Gambier, providing visitor information and other relevant services to the public and tourism industry with high standards of customer service. The role facilitates a positive visitor experience encouraging visitors to stay longer, spend more and become advocates for the Mount Gambier region.
 

**Outside of standard working hours and weekend work is a requirement of this position**
 

This position is classified at Level 2 Year 1 (currently $36.76 per hour pus 25% casual loading) of the City of Mount Gambier Administration Staff Agreement No.12 2022.
 

About you:
• Effective written and verbal communication skills.
• Proven ability to effectively manage time and workload.
• Relevant experience and/or extensive knowledge of the local tourism industry, tourism infrastructure, services and products.
• Excellent customer service skills.
• Sound knowledge of computer hardware and software applications relevant to the online and work environment.
• Ability to apply knowledge to contribute to in-house promotional publications, tourism digital sites and comprehensive media library.
• Cash handling experience and the ability to reconcile and account for monies received at the Centre.
• Ability to work independently or as part of a team with limited supervision.
 

What we offer:
Mount Gambier is the second largest city in South Australia and provides a perfect balance between the vibrant lifestyle of a big city and the comforts of a small town. Packed with beautiful natural resources including the iconic Blue Lake/Warwar, caves, sinkholes, parks and gardens. Mount Gambier is an idyllic location to enjoy work life balance, only 20 minutes from the beach. 
This role presents an opportunity to advance your career in a supportive environment. The City of Mount Gambier is an equal opportunity employer and celebrates diversity in the workplace.
 

The successful candidate will enjoy:
• Ongoing professional development and training,
• A supportive and friendly team environment,
• Career development opportunities,
• Active social club,
• Flexible work arrangements,
• Positive work/life balance, 
• Income protection insurance.
• Employee Assistance Program and Wellbeing Support
• Excellent Enterprise Agreement benefits with above award rates

Pre-employment requirements:
The position is subject to satisfactorily meeting the following employment requirements;
• National Police Check,
• Working with Children Check (WWCC),
• Pre-employment medical examination.

The City of Mount Gambier is an equal opportunity employer committed to continuous improvement as a culturally safe and supportive workplace. We strongly encourage members of our First Nations community to apply.  

For a confidential conversation please call:
Mandy Telfer 
Team Leader Visitor Services 
08 8721 2***

Further information about the position, including the position description, which identifies key competencies and selection criteria, is available from City of Mount Gambier website:  www.mountgambier.sa.gov.au/council/careers/vacancies 
Applications must specifically address the key competencies and selection criteria and be submitted with a resume including contact details for at least three referees. 
 

Applications close:  Monday 18 March 2024 at 5:00pm.
 

Applications must be submitted via email to:
Human Resources Team
****@mountgambier.sa.gov.au