Volunteer & Family Room Program Manager

The purpose of the Program Manager - Volunteer/Family Room is to oversee the management of the Volunteer & Family Rooms managed by RMHC Sydney.

The position monitors financial performance, implementation of recruitment, orientation and ongoing recognition and training of all volunteers, delivery of programs to ensure best Family Centred care and service delivery
models are met and management of facilities.

There will be some weekend or evening hours required to run orientations or training sessions and to attend recognition events, with the possibility of having to complete an overnight shift if there is no coverage available

The position is supportive and responsive to meeting the requirements and needs of a network of families, volunteers, community, management and staff.

Role responsibilities:

• Advertises and recruit suitable volunteers including initial screening and information sessions.
• Ensuring a thorough orientation and shadow shift trial period for all volunteers.
• Manages a volunteer roster to cover necessary shifts across all three programs areas.
• Ensure RMH Randwick has 24/7 volunteer coverage as per licencing agreement.
• Implements a volunteer learning and development program.
•  Source and implements regular volunteer training.
• The supply and training of volunteers for specific chapter run events.
• Training and rostering to support corporate volunteering events such as the Home For Dinners and Working Bee Programs. 
• Regular and ongoing volunteer communication via a communications plan.
• Implement and ensure an adequate volunteer handover of shifts.
• Responsible for annual volunteer recognition event and Christmas event, including recognition of birthdays.
• Review systems, processes and procedures for continuous improvement in service quality.
• Manage LearnHub enrolment requests

You will be able to demonstrate:

• Volunteer management including recruitment, training, rostering, retention and recognition.
• Experience working in/with the Health Industry, education, social work, or other social services organisations.
• Experience building strong working relationships with internal and external stakeholders.
• Ability to multitask and prioritise with sound organisational, planning and time management skills.
• Ability to use initiative, take direction and work with minimum supervision or as part of a team when  required.
• Ability to problem solve and/or resolve conflict for an effective and fair outcome.
• General office administrations skills

For further information please forward a copy of your resume.