AddressAbout UsPacific Materials Handling has over 30 years of industry experience in machinery sales, rental and support, proudly representing the best brands from around the globe including Sennebogen, Bonfiglioli, Genesis and Rotobec, to name a few. We have continuously refined our product and partner offerings to find the right machine, options and attachments to suit the application and environment. Pacific Materials Handling also backs the equipment we supply with factory trained skilled technicians, spare parts availability, warranty support and after sales support.
Business growth now presents a rare leadership opportunity in WA for a Service Support Manager to join our team based at Bibra Lakes.
Learn more about us at www.pacificmh.com.au
Here's what you'll be doing:
- Overseeing the execution and quality assurance of on time scheduled maintenance and reactive maintenance work plans across the workshop and field service teams
- Maximising and managing day-to-day technician engagement, performance, productivity and safety
- Optimising equipment up-time and reliability of all customer fleets.
- Managing customer relationships, aftersales support, queries, escalations and communications as our senior leader in WA
- Channeling and following-up business development/sales activities and prospects to ensure that business growth targets and opportunities are brought to life.
- Experience in a management or supervisory role within the Heavy Equipment industry, ideally within a Service Department, OEM or Dealership managing and motivating a trades team
- You hold a relevant mechanical, trade and/or tertiary qualification
- Demonstrable, high-level customer service and relationship management skills
- Sales or business development nous
- Problem solving skills
- Proven conflict resolution skills
- Full working rights for Australia and current driver's licence.
- State-wide leadership role
- Combine your experience + management skills + commerical nous
- Bibra Lakes location | Attractive salary package + vehicle
