AddressPatient Care Services
Various casual positions available
Casual Administration Officer Level 3: $36.96 - $37.61/hour
About the position:
St Andrew’s Toowoomba Hospital (SATH) welcomes committed and motivated administration professionals to provide crucial administrative support to ensure the smooth functioning of our ward and surgical admission process. You will be responsible for tasks related to patient care coordination, patient file management and record-keeping, scheduling of patient appointments, data entry, reporting and general administrative support. Our administration team members are essential in maintaining the organisation and efficiency of our wards and admission pathways. They contribute to the overall patient experience by ensuring the administrative processes are organised, accurate and readily available to our healthcare providers.
About you:
You have a keen willingness to learn and you enjoy working in a clinical fast-paced busy environment, where you will draw on your abilities to multi-skill and provide excellent care and service to patients. You will be a very organised ‘people person’ with excellent communication, administration and computer skills. You will be keen to make your mark by providing quality service to patients, their families, team members and doctors.
Role Accountabilities:
- Reception duties: answering phones, greeting visitors warmly and enthusiastically and helping with enquiries
- Management of electronic patient information: utilise various software packages to provide clerical support to clinical staff (Microsoft suite), schedule appointments with patients and private clinics, record patient data in the Electronic Patient Allocation System (EPAS) and manage patient billing and reconciliation.
- Communication and collaboration: Managing patient admissions, transfers, and discharges and liaising closely with our nurses, doctors, allied health partners and staff and patients to ensure our patients experience excellence in service and care,
- General administrative duties: Retrieving, filing, tracking and returning medical records as required in a timely manner whilst always ensuring confidentiality
- Administration skills
- Advanced computer skills in Microsoft suite of products
- Excellent communication skills
- Ability to work as part of a multi-disciplinary team
- Strong organisational and time management skills
- Ability to work autonomously in a busy work environment
- Work confidentiality with patient information
- Confident to use your initiative
- Previous Ward Clerk experience (desirable)
- Previous experience in a medical practice processing medical/surgical information
- Previous experience or familiarity with electronic patients management systems
Our people do Amazing things, and we employ over 750 team members who are committed to accomplishing this. To ensure SATH is best positioned to achieve ‘Excellence in Care and Service’ it is essential our team members are engaged and committed to providing exceptional care and service. Our Core Values of Respect, Dignity, Empathy, Courtesy, Fairness and Honesty, guide everything we do in our patient and team member care to achieve ‘Excellence in Care and Service’.
Team Benefits:
- Working with dedicated, experienced, and professional team members
- Ongoing professional development opportunities
- Not for profit salary packaging through REMSERV up to $15,900.00 p.a plus meals and entertainment packaging up to $2650
- Free on-site carparking
- Excess waiver up to $250 per annum if admitted as a patient to St Andrew’s
- Employee Assistance Program for all team members
SATH is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
About Us:
St Andrew’s Toowoomba Hospital (SATH) is a progressive 155 bed private not-for-profit stand-alone facility located in Toowoomba which is in the heart of Southeast Queensland, less than two-hour drive west of Brisbane. Established in 1966, the Hospital has a proud history of leading innovation in regional health services, including being the first regional hospital in Australia to undertake robotic assisted surgery.
We provide acute healthcare with Specialist Consultants and Surgeons across Cardiology, Orthopaedics, Oncology, General Surgery including Breast, Colorectal and Bariatrics, Urology, Gynaecology, General Physicians, Mental Health and many more specialties and sub-specialties. We are the regional Cancer Centre with Day Oncology, Inpatient Oncology and Radiotherapy services covering an area from Northern NSW to Kingaroy, Ipswich in the East to Roma and beyond.
St Andrew’s Toowoomba Hospital’s mission to our patients, families and community is to provide Excellence in Care and Service through embodying our values: Respect, Dignity, Empathy, Courtesy, Fairness and Honesty. Our patient satisfaction feedback level is consistently at or >95% satisfaction rate with a consistent Net Promoter Score >90% reflecting a customer service and care culture amongst our team.
As a registered not-for-profit hospital, St Andrew’s Toowoomba relies on strong community support including donations to further strengthen our vital service offering. What we make in profit is reinvested in new services, equipment, facility upgrades and refurbishments & staff training.
Engagement is subject to the applicant fully satisfying the mandatory COVID-19 vaccination requirements and evidence must be produced as part of the recruitment process.
Enquiries: Robyn Klein (Administration Supervisor) via email ******@sath.org.au
Applications close: 4 July 2024
