AddressAbout the business
We are an independent Family Owned Dealership
The brands we represent include Jeep, RAM, Fiat Professional LDV, Renault and Conqueror Off Road
About the role:
Rockingham Auto Group are currently looking for a dynamic and experienced Warranty Administrator/Clerk with solid computer proficiency and excellent time management skills to join our Service Centre team.
Your role, reporting to the Service Manager, will primarily be to manage and process warranty claims in a timely and accurate manner.
Key responsibilities include:
Processing all warranty paperwork to ensure proper documentation and verifying criteria required by the manufacturers
Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution
Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
Effectively liaising with the Workshop Foreman, Controller, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal
The following attributes are considered desirable for the position:
Previous administration and/or warranty claims experience is preferred but not essential
Strong interpersonal and communication skills
Strong organizational skills with the ability to prioritize
Excellent attention to detail and following processes
Ability to provide great customer service and great phone skills
Effective conflict resolution skills to facilitate positive outcomes in a timely manner
Ability to work within a team environment with a can do attitude
