Address
Form of work
SalaryWater Meter Investigations Officer (200948)
Maximum Term Contract Part Time - 36.25 hours per fortnight - until 22/04/2025
$35.13 to $37.74 Hourly + up to 12% super
A special place
At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.
Here, every role matters … Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.
Your opportunity
An exciting temporary job-sharing role has become available in our Rates and Water Billing Team as the Water Meter Investigations Officer. For training purposes, you will be required to work full time for the first month and then part time thereafter.
In this role you will assist the Billing Services Team with Water Meter audits and replacements whilst accurately maintaining rating and property information. The position also provides technical and administrative support in relation to metered water consumption to internal and external customers to ensure compliance with Service Level Agreements, corporate key performance indicators and relevant legislation.
The Billing Services Team is a high volume, highly regulated work environment where the Water Meter Investigations Officer will learn how to:
- Investigate internal and external customer enquiries in relation to metered water consumption, conduct onsite testing and leak identification, identify and replace residential meters.
- Investigate discrepancies in information by locating Water Meters, confirming Water Meter identification and readings to meet performance measures.
- Carry out site inspections to verify meter installations in new developments prior to and during maintenance periods.
- Conduct property audits to confirm property use and the number of pedestals to ensure billing is accurate for customers.
- Maintain high volume data input with attention to detail and a high standard of accuracy.
- Actively contribute to the maintenance and development of operational work instructions.
- Contribute to the wider business unit by providing support and knowledge sharing to grow and develop skill sets within the Unit.
What you’ll bring
First and foremost, you’ll need to live and breathe our Values, as they are fundamental to the way we go about our work and the relationships we build.
We would love to hear from you or someone you know who:
- Has a basic understanding of and has the ability to acquire knowledge of, the functions and operations of Water Meters. The ability to acquire the knowledge to conduct onsite testing and leak identification, problem solve billing and metering enquiries and identify and replace residential meters.
- Enjoys working in a customer-focused environment where you will answer face-to-face enquiries.
- Will bring their excellent time management skills to enable them to complete activities accurately within allocated time frames.
Why join us
We asked our people why they choose to work at Redland City Council. They say it’s about two things: feeling connected to the Redlands Coast as a truly special place and the incredible career and development opportunities at Council.
Here, you can:
- Improve lives, for today and tomorrow. You will make an impact in our organisation through metered water consumption administration support.
- Achieve, for the community and your career. We’ll support you every step of the way and you will have a huge impact on the work we do.
- Experience variety, and grow as a result. Upskill, try new roles and broaden your horizons. Council is an amazing place to grow and diversify professionally.
- Find the right balance to bring the best you. We offer attractive benefits, ongoing support and flexible working arrangements.
Here are some more reasons for loving working with us:
- Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
- Ex-gratia day offered during the Christmas/New Year break
- Access to professional and leadership development programs and education/study assistance
- Mentoring and coaching opportunities to increase your industry knowledge and business acumen
- Diverse secondment opportunities for career development
- Reward and recognition programs
- Wellbeing programs and social club
- Access to discounts with over 400 leading retailers
Eligibility
- You'll hold a current class C Manual Driver's Licence.
- You'll have the ability to obtain and hold a Confined Space Entry Certificate.
- Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
- Cover letter (one page); and
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200948) can be obtained by contacting Yolanda Batterbee on (07) 3829 8***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 25/03/2024.
At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.
Applications will not be accepted from a third party.
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