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Form of work
SalaryInspired by lifestyle. Driven by opportunity.
As a proud recipient of the esteemed HRD 2023 Employer of Choice award, the City of Gold Coast is committed to fostering an exceptional workplace culture that prioritises employee well-being, professional development, and work-life balance. Join our progressive organisation and be part of a passionate workforce of forward-thinkers, united by a shared purpose – together we enhance the Gold Coast way of life.
Come on this thrilling journey of transformation and growth, where your passion, skills, and ideas can create a lasting legacy for generations to come. Unlock your full potential amidst an environment that encourages innovation, fosters creativity, and celebrates diversity. Together, let's shape this city into an even more remarkable place to live, work, and play - join the City of Gold Coast today.
How you’ll make a difference
We have an excellent career opportunity to join our Utilities Network Delivery Branch. This position within the Smart Metering function is integral to the success in the City's quest to minimise water leaks and provide our customers with the capability to take control of their water usage.
The position takes full responsibility for the operations of the Smart Meter functionality, operational management and limited project management to ensure a smooth transition from project to operational phase.
- Provide leadership, guidance and supervision to the Smart Meter team.
- Management of a contractor and a team of 2, Investigations and Technical Officer and a Customer Support Officer.
- Manage investigations and report on abnormal water flow rates or consumption and initiate actions to resolve.
- Manage, monitor and report on the status of the Smart Meter system and data logger performance.
- Manage development, maintenance and continuous improvement of the Smart Meter functionality processes and procedures.
- Data analysis and reporting.
- Manage, investigate and resolve customer matters in accordance with relevant policies.
- Strive to ensure satisfaction for each customer with water consumption concerns.
- Engage and provide advice to customers and key stakeholders in relation to water consumption concerns.
- Initiate Aqualus and LoRaWan systems development to meet Smart Metering operational requirements.
- Manage Smart Meter installations, registrations and interaction with the end user.
- Initiate and lead discussions in technical investigations, improvements and resolutions with team members on smart meter installations, replacements and new Smart Meter technology.
- Lead discussion in working groups for Smart Metering development, informing and advise for future applications.
- Initiate and take ownership for small projects and budgeting within the Smart Meter functionality.
- Assist with policy development and improvement.
- Provide volume, progress and financial reporting associated with Smart Metering.
What you bring to your new role
Working to tight timeframes and attention to detail are key attributes, whilst continuing to demonstrate a professional approach in engaging with a range of stakeholders.
- Exceptional time management skills and can prioritise workloads with competing deadlines.
- A team player and comfortable to work autonomously when required.
- Have strong interpersonal negotiation, oral and written communication skills including the ability to address customers and stakeholders, facilitate meetings and groups and prepare effective written reports.
- Experience and knowledge in planning, operation and maintenance of water supply systems and related infrastructure standards, statutory requirements and policies.
- Experience in customer engagement and resolving customer complaints.
- Experience in resolving issues using the latest technologies.
- Sound analytical skills with the ability to research and provide written reports with recommendations.
- Experience in the use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Bachelor Degree of Business or equivalent knowledge.
- Bachelor Degree of Engineering or equivalent knowledge.
- Driver’s licence, unrestricted.
- General construction induction white card.
What’s in it for you?
Work-life balance is more than just a concept at the City of Gold Coast - it's a way of life. With a range of flexible work arrangements, wellness programs, and career development opportunities, you'll find the support you need to thrive both professionally and personally. Enjoy a culture that values your well-being as much as your contributions. Enjoy:
- Free onsite parking
- Flexible work from home arrangements
- CEO recognition program
- Employee Assistance Program
- Working in a fun, friendly and supportive team
Contact: Dirk Pieterse
Phone: 07 5667 3***
Closing Date: Sunday 10 March 2024
How to apply
Click on the 'Apply' button below to complete your online application. Please upload your current resume and a cover letter that demonstrates how you meet the requirements of this role. Please ensure each document is within a 2MB file size limit, preferably in PDF format. For any technical issues with uploading your applications, please email *******@goldcoast.qld.gov.au.
Please note applications for all our vacancies close at 10.30pm on the listed closing date.
The City takes pride in ensuring we hire the right people for our roles and those employed with us are skilled, suitable and will act in a manner that reflects our City values. Our selection process includes pre-employment checks, compulsory drug and alcohol testing and National Police Check (as required).
The City of Gold Coast is proud to be an equal opportunity employer. We believe that the diverse makeup of our workforce reflects the community we serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, colour, age, religion, gender identity, gender expression, sexual orientation, mental or physical disability, or any other characteristic protected by applicable law.
