Address Mercer Marsh Benefits (MMB) is leading Workers Compensation practice in Australia. We provide industry-focused brokerage, consulting, and claims advocacy services, leveraging data, technology, and analytics to help reduce our clients’ total cost of people risk.
MMB is seeking a candidate for the following position based in the Sydney office based in Barangaroo –Consultant, Workers Compensation.
Workers Compensation Consultant
What can you expect?
Provide professional outsourced return to work and claims consulting services to Mercer Marsh Benefits clients through the administration of injury management software; insurer and other stakeholder liaison and back office injury management accountabilities.
The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.
What is in it for you?
Leading training and development in leading insurance broker and risk advisor
Professional environment where your career path really matters and is supported in our global organization
Great team environment with energetic and supportive colleagues
Genuine work life balance with hybrid work environment
Exposure to Australia’s largest national clients
We will count on you to:
Perform Outsourced Return to Work Coordinator functions, including but not limited to:
Triaging and lodgement of new claims
Development and maintenance of return-to-work plans
Regular stakeholder contact (injured worker, employer, insurer)
Delivering on employer return to work obligations
Claims reviews
Administrative tasks such as payroll functions and wage reimbursements where required
Reporting
Administering preferred injury management software for selected clients and maintaining this database
National complex claims consulting
Insurer liaison with respect to injury management activities
Intermediate Microsoft Suite (Word, Excel, PowerPoint) skills
Produce and/or format reports, manuals, presentations and other correspondence or documents
Generate invoices
Achieve financial retention and new business KPIs
Organise and maintain file system, file correspondence and other documentation
Maintain database and spreadsheet files
Support Workers Compensation team during busy periods.
Read and route incoming correspondence
Take, type and distribute meeting minutes
Other tasks as directed by manager
What you need to have:
Tertiary qualifications in Applied Science, OH&S, Injury Management, or other relevant fields.
Return to Work Co-coordinator accreditation desirable but not essential.
Tier 1 compliancy may be required and facilitated by Mercer Marsh Benefits
Strong attention to detail/accuracy
Excellent written and verbal communication skills
Confident and considered decision maker
Excellent organization and time management skills
Computer literate (word and excel)
Enjoys working in a team environment
What makes you stand out:
Client/Customer Service - Consistent provision of excellent technical, administrative, and consulting support to internal and external clients with frequent reference back to their needs.
Quality & Compliance - Dedicated to the sustained delivery of the highest level of quality in all aspects of work performance and client service; accurately checking processes and tasks; following procedures; adherence to policy.
Working Relationships / Teamwork - Maintains effective working relations with colleagues, external clients, and broader industry market segments. Consistently contributes to the team and supports manager’s efforts to achieve goals. Demonstrates understanding and respect for different perspectives, values, cultures, and work styles.
Planning & Organization - Establishes courses of action for self and others to ensure that work is completed efficiently and on time.
Drive & Self-Motivation - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with minimal yet appropriate reference back to manager/supervisor.
About Marsh:
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.
Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.
