Assistant Case Manager - Workers Compensation

Join a newly created team. Flexible working arrangements. Be part of a growing organisation. Great salary on offer.

StateCover Mutual is the only specialist provider of Workers Compensation, safety and wellbeing solutions tailored to the unique and evolving needs of NSW local government, with expertise honed over more than 20 years. We provide an integrated injury prevention and claims management service, working in partnership with 132 Members (NSW Local Government organisations) to help keep more than 37,000 workers safe, well and working.
As part of their ongoing commitment to serving Local Government in NSW, StateCover Mutual are planning to extend their regional presence by establishing a new claims team in Wagga Wagga.
As an Assistant Case Manager, you will be responsible for supporting the Case Managers by providing general administration and customer service support across all claim files. You may also need to provide direct assistance to Members and other stakeholders in a professional, empathetic, and efficient manner.
Your duties and responsibilities will include –

• Ensure claim files are accurately and efficiently kept up to date.
• Support Case Managers with Member and general administrative duties, such as arranging medical examinations and other investigations.
• Review and reconcile Member payments and wage reimbursements.
• Follow up outstanding reports and accounts from service providers and facilitate timely closure of claims.
• Escalate urgent or complex matters to the appropriate person to provide timely customer service.
• Assist in the preparation of claim reviews and case conferences.

Essential Requirements –

• Experience in a similar role.
• First class customer service skills, along with outstanding verbal and written communication skills.
• Highly organised and able to prioritise work effectively.
• Experience with Microsoft applications such as Word, Excel for preparing letters, updating spreadsheets.
• Experience working in a fast-paced environment.
• Ability to understand and apply legislation.

StateCover Mutual seeks to provide their people a career, not just a job. When you join StateCover Mutual, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, social club plus a very competitive salary package. They offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed.
Blake Oliver is the exclusive recruitment partner for this opportunity and we are not accepting applications from other agencies.
Please submit your resume online or should you have any questions please phone Karla Smith from Blake Oliver on 0416 968 010 or karla@blakeoliver.com.au