Workforce Partner

About Us

Interact Australia work to promote social inclusion, health and wellbeing by empowering people to achieve their full potential. As a values based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. Offering support services in NDIS and Disability Employment Services (DES) across VIC, QLD, SA and TAS. We are looking for passionate individuals to join our supportive team in Victoria.

Interact is proudly part of IntoWork a national group of businesses, opening doors to apprenticeships, training, employment and support.

Working with Interact

Interact Australia value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

• Competitive remuneration package
• Generous salary packaging options
• Learning and Development opportunities
• Employee Assistance Program
• Career progression

About the role

As a dedicated Workforce Partner your primary focus is on providing ongoing support to customers and employers within the Disability Employment Services (DES) program to ensure sustainable employment and outcomes are realised.

The role devises interventions and solutions to work with customers and employers to improve prospects of maintaining sustainable employment, while also working with employers to appropriately plan and develop their workforce to create future employment opportunities and to improve overall staff retention.

A solid understanding of person-centred case management principles including barrier management is core to continued success as well as a detailed understanding of the principles of workforce planning.

The Workforce Partner will be well versed in the National Standards for Disability Services and will create future employment opportunities for people with a disability through identifying opportunities to deliver training around workplace diversity and customised employment.

Your key responsibilities include, but are not limited to:

• Support DES Jobseekers to milestone outcomes
• Engage employers and undertake effective tracking of claims
• Lodge compliant claims for payment
• Develop strong relationships with customers, both face to face and over the phone, to understand their placement potential and the actions needed to assist them to be job ready
• Conduct customer appointments and guide customers through the process, identify barriers and devise appropriate management plans and pathways
• Maintain progress reviews and identify next steps at each milestone
• Deliver effective and timely communication and post placement care to both employers and customers

To be successful in this role, you will have:

• Excellent customer and client interpersonal skills
• Excellent verbal and written communication skills
• An eagerness to learn and grow within the industry
• Strong team player attributes
• Ability to prioritise workload, use initiative and multi-task
• Self-motivated and enthusiastic
• High level of computer literacy
• Australian Driver's Licence (Mandatory Requirement)

We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.  

Please note: The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees.

Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.