Workforce Planner

About the business

Nexar Group was founded in Melbourne during 2016 with a unique purpose; to influence and drive change to our industry. Our approach is solution and outcome based, instead of specification driven. This provides organisations with critical information into the full security life-cycle, which allows for informed and appropriate controls to be deployed.

Today and since inception, Nexar Group is 100% Australia owned and operated. This provides real comfort to clients that we not only operate in our market, we live here. This is an unparalleled advantage, as we adapt to immediate threats changes in our environment, without the need for international engagement.

About the role

Nexar Group is looking for an exceptional Workforce Planner to support our management team, growth, operations, clients and security officers in South Australia and Nationally.

The successful candidate would ideally have demonstrated experience in a similar role with a focus on recruitment, retention and customer experience. 

• Ability for Immediate Start!
• Oversee recruitment, management and development of new staff.
• Ensure staff meet the compliance standards for service delivery.
• Collaborate with State Operations Centre (SOC) and National Operations Centre (NOC) to enhance delivery, productivity and compliance.
• Growing the performance of current client sites with regard to KPI's, service delivery and budgetary requirements.
• Uplift the utilisation and productivity of our workforce.
• Conduct site audits and compliance reviews.
• Resolve rostering and staff concerns.
• Setting appropriate staff objectives through clear and concise communication.
• Assist in growth of the region.
• Ensure contractual requirements are met and that every customer experience is of the highest possible standard.
• Coordinate the provision of training and inductions for new staff.
• Manage client concerns and failures.
• Ability to support management after hours 

Please be aware this is a customer focused role and requires the selected candidates to have high levels of communication with a friendly manner. 

Benefits and perks

• Amazing career opportunity
• Competitive salary and bonus opportunities
• Lead and build the team
• Ability to partner with industry leaders for labour hire services
• State and national travel
• Development program

Skills and experience

• Current Security Licence (preferred)
• Current Drivers Licence
• Dedication, reliability and a commitment to security
• Good written and verbal communication skills
• Detailed understanding of security guarding
• Superior customer and client service skills
• Professional conduct, presentation and attitude
• Good administration skills
• The ability and confidence to work on your own and as part of a team
• Conflict resolution

If this role interests you please hit the apply button to submit your application. Please note only successful candidates will be contacted.

VIC Private Security Business Licence – 967-585-91S
QLD Security Firm - CLASS 1 & 2 – 4368671
NSW Master Licence: 000 104 781

SA Agent - ISL 304007