Address
Form of workGovernment department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Workforce Planning Manager to join their busy team for a 12-month temporary assignment.
About the role
As a Workforce Planning Manager, you will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. In addition, your key duties are as follow:
- Leading a multi-functional team in a contact centre environment.
- Providing the end-to-end Workforce Planning function
- Leading a team responsible for forecasting work effort in a segmented contact centre that includes an insourced and outsourced workforce.
- Ensuring maintenance of capacity and recruitment planning
- Leading engagement with internal and external stakeholders to inform the planning cycle.
- Having a strong understanding of contact centre operations including the drivers of performance in a Call Centre environment.
- Leading and scheduling activities for agents.
- Responding to short term changes in plans to optimise contact centre performance.
To be successful in this role, you must have:
- Experience working within a contact centre environment is highly advantageous
- Proven background in delivering end-to-end Workforce Planning including rostering, scheduling and forecasting
- Previous team leadership experience is a must!
- Knowledge of recruitment planning to maintain strategic capacity
- Ability to lead strong stakeholder engagement
- Strong data analytics skills
- 12-month temporary assignment
- Full-time hours, Monday to Friday
- $602.55 per day + super
- Immediate start pending clearances
- Midland WA location
To apply for this position, please submit your resume and a cover letter outlining examples of your ability to demonstrate the responsibilities and mandatory requirements outlined above.
*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***
