AddressAbout Cognizant
:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide
- Ongoing support and funding with training and development plans
- Opportunity to work for leading global companies
Job Summary:
This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction
Responsibilities:
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures – co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communications Support (Webex, Microsoft Stream)
Skills Required:
- Strong Level 1 / Level 2 Desktop Support Experience (Face to Face and Remote Support Experience)
- Strong Operating System and Application Support Experience like Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Experience with Apple iOS and Android OS
- Strong Communication and Customer Service Skills
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.#LI-AP3COGTAG
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 13 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
