Workshop Controller - Recreational Vehicle Service

Avida is a family-owned business, proudly manufacturing quality Motorhomes and Caravans in Australia since 1965. Located in Emu Plains in Western Sydney, NSW, we have a dealer sales and service network throughout Australia and New Zealand.

Due to an internal promotion, we are seeking to appoint a Workshop Controller to ensure our customers and their vehicles receive effective and quality-driven servicing. 

This is an exciting time in our business as we continue to grow and develop our LEAN practices, as we strive for World Class.

The Opportunity:

Reporting to the Aftersales Manager, you will be responsible for supervising the team of technicians in our onsite department that services and repairs motorhomes and caravans.

This is a hand-on leadership role that requires a positive attitude with strong communication and problem-solving skills.  You will play a vital role ensuring maximum efficiency and productivity targets are met in the service department.

The responsibilities will include, but are not limited to:

• Managing deadlines
• Quality control of completed jobs
• Driving our customer satisfaction standards and after-sales experience in the service department.
• Distribution of daily jobs to team members
• Conducting servicing tasks when demands are high
• Supporting and developing our team members
• Ability to review and identify key actions to deliver continuous improvements
• Knowledge and application of 5S and LEAN principles
• Compliance to WH&S standards at all times
• Driving our goals on Safety, Quality, Speed, Cost and our People
• Living our company values of “We Care, We Listen, We Learn, We Act”

All about You:

• Previous experience as a Workshop / Service Controller in a workshop environment
• Strong focus on providing high quality customer service
• Strong understanding of Service department processes
• Exceptional attention to detail and time management skills
• Proficient with Microsoft Office

What We Offer

• Monday to Friday with early Friday finish.
• A culture of continuous learning, growth, and development. 
• Being an integral part of our journey to World Class.
• Onsite parking and a convenient location with close proximity to a train station
• Access to an Employee Assistance Program; and
• On average, 2 close downs per year, generally over Easter & Christmas.