Workshop Foreman/Controller

The Magic Group of companies is a proudly WA family owned organisation with franchises in various locations in WA. The Magic Group provide and deliver vehicles of choice all over Western Australia.

We now require a Workshop Foreman to join our leadership team in Burswood. This position is an integral part of the Service department responsible for a busy service operation. This role will be responsible for leading and motivating an experienced team of Technicians and Apprentices to maximum productivity and efficiency whilst maintaining a 100% customer satisfaction.

On a day to day basis you will be responsible for:

• The daily routine sees the controller co-ordinate relevant jobs to appropriate technicians. This also includes co-ordination of road tests, car washes and customer collection schedules. The controller recognises delay and is responsible for fast communication to the service reception and Service Manager.
• The role will also adhere to manufacture processes and oversee the administration of warranty, customer escalations, and the internal workshop.
• Ensuring a high quality of work is produced at all times and on time.

To be successful in this role you will:

• Be reliable and have a good work ethic
• Enthusiastic with a ‘can-do’ attitude.
• Have a clear understanding of productivity and efficiency drivers and how to effectively allocate tasks to workshop teams to complete the work allocated each day.
• Be able to work independently as well as in a team environment
• You will possess the qualities of a leader who leads by example
• You must have a valid, current drivers licence in this role.
• Be either qualified vehicle technician or have experience as a Service Advisor in a high volume, fast paced vehicle dealership.(Previous experience in a Service Department leadership role preferable but essential)
• Strong delegation and prioritisation skills.
• Proactive in developing processes and providing solutions to challenges within the Service Department.
• Genuine commitment to achieve daily and monthly KPIs

On-going Factory training & experiences to support your personal and professional development will be provided. If you believe you have the suitable attributes and experiences to be a valuable member of our Service team we would love to hear from you. To express your interest please send your application to ********@magicent.com.au or click the 'Apply' button below, ensuring you attach an updated copy of your resume.

Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa.

Due to high volume of applicants please take note that only shortlisted candidates will be contacted.