Workshop Service Manager

Workshop Service Manager

About us:

Established in 1970, Peter Stevens Motorcycles, is your experienced and trusted motorcycle retailer focused upon delivering an exceptional customer experience and life-long engagement by ensuring we have “Everything for the Ride”, on the road, in the dirt and across the water. 

We are proud to be one of the largest Motorcycle and Watercraft Dealerships in Australia. We have been a motorcycle retailer for over 53 years with dealerships based in Adelaide, Dandenong, Melbourne, Ringwood, Geelong, Perth and now Western Sydney!

Peter Stevens Adelaide is looking for a highly motivated & experienced Workshop Service Manager to join the family.

About the Role:

Reporting to the Dealer Principal, this position is responsible for all areas of our fast-paced service workshop. You will naturally lead from the front and have a very strong focus on customer service.

 Your Responsibilities:

• Providing prompt, dependable, high-quality service to our customers.
• Ensuring the service department contributes to the business financially. 
• Maximising productivity levels of our technicians.
• Ensuring service personnel are well trained.  
• Reviewing work-in-progress to ensure quality and timeliness. 
• Assisting technicians with difficult repairs as needed.
• Making estimates for internal and external repairs.
• Developing procedures in conjunction with the Dealer Principal to ensure a smooth flow of works. 
• Supervising all workshop staff.
• Maintain service follow-up programs. 
• Growing the volume of service work.
• Maintaining budgeted revenue and expense objectives.

Our Ideal Candidate:

• A minimum of 2 years Automotive / Motorcycle / Truck workshop management.
• Must be an avid motorcyclist with a motorcycle licence.
• You have great character, great attitude, and great communication skills.
• You strive to help your dealership team deliver the ultimate Peter Stevens experience to our customers.

What We Offer:

• Opportunities for future growth, development, and career progression
• Great remuneration packages with secured long-term employer with a leader in the Motorcycle Industry
• Fantastic staff discounts

If you would like to be part of the Peter Stevens Motorcycles Team and Tribe, we would love to hear from you.